Description

Job Purpose:
Supports staff by representing company; screening and sorting mail, documents, and telephone calls; scheduling deliveries; billing for equipment and services provided; controlling accounts receivables; maintaining office files and patient records.

Duties:
* Represents company by screening incoming telephone calls; recording and transmitting messages; scheduling, receiving, and announcing deliveries.

* Provides historical reference by developing and utilizing filing and retrieval systems; maintaining patient records.

* Generates revenues by completing direct patient and third-party billing; monitoring accounts receivables; initiating collection calls and reminders.

* Maintains patient confidenciality and protects operations by keeping information confidential.

* Keeps office equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

* Maintains quality assurance by following and enforcing standards.

* Serves and protects the health care community by adhering to professional standards, company policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards.

* Updates job knowledge by participating in educational opportunities.

Skills/Qualifications:
Office Experience - General, Scheduling, Telephone Skills, Typing, Business Knowledge, Organization, Time Management, Customer Service, Verbal Communication, PC Proficiency, Reporting Skills

Preferred:

Bilingual - Proficiency in English and Spanish