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Share our pride. Join our mission. As a Fortune 200 financial services company with more than $113.5 billion in owned and managed assets, USAA is on a mission — to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 22,000 employees. They are the heart and soul of our member-service culture. Recently Ranked #1 by Business Week in Customer Service, we are recognized for the superior service we provide to our members, and the exemplary work environment we provide for our employees. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other. We are currently seeking a talented Member Relationship Specialist II for our Killeen, TX facility. As a Member Relationship Specialist II for USAA you will facilitate product acquisition and/or provides member service through various channels (e.g. face-to-face, phone, email, fax). Contributes to enterprise business goals through enterprise referrals and relationship building. Uses established procedures and job experience to carry out moderately complex work assignments. Works under general supervision. JOB DUTIES: - Acquires and applies intermediate knowledge of products, services, and processes. Acquires and applies intermediate product acquisition and/or member service techniques.
- Recognizes life events, understands member's needs and provides advice in order to deliver appropriate solutions to the member.
- Collaborates with team members to resolve issues and to identify appropriate issues for escalation.
- Specific product knowledge may include a combination of the following: Homeowners, broader billing, deposit products, credit card, auto loan, basic life, or proficiency in specific line of business (e.g. General Agency).
MINIMUM REQUIREMENTS: - High school diploma or equivalent work experience.
- 1 year of related customer contact experience and/or relevant internal product proficiency.
- Acquisition and maintenance of applicable licenses.
PREFERRED: - 1-3 years of P&C personal lines product experience.
- Current P&C General Lines license.
- Military experience a plus
- Customer contact experience in a face-to-face environment.
- Available for a full time 40-hour work schedule, or a part time 20-30 hour work schedule, scheduled between the hours of M-F 8:30-6:30 and Saturday 9:00-2:00.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals. USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers. Relocation assistance is not available for this position. Qualified applicants must successfully complete a pre-employment background and drug screen. USAA is an Equal Opportunity/Affirmative Action Employer.
At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.
Qualified applicants must successfully complete a pre-employment background and drug screen.
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