Summary

PSCU Financial Services is the nation’s largest credit union service organization (CUSO), and serves more than 1,300 financial institutions nationwide. As a non-profit cooperative, the company is owned by more than 600 member credit unions representing over 13 million accounts and 880,000 online bill payment subscribers.  The Auburn Hills and Southgate Michigan contact centers have doubled their growth within the past year and anticipate another 30% growth in business.  We are actively hiring qualified representatives to service our members. 

Hiring for evening and weekend schedules only

 As a Member Service Representative, you will respond to inbound member calls and provide servicing, cross-selling and lending application solutions as well as offer support for debit/credit/prepaid cardholders and online bill payment subscribers.

Essential Duties and Responsibilities

         ·         Effectively handle 80 to 100 inbound credit union member calls per day

·         Act as a liaison and extension of the credit union by providing its members with financial services,    solutions and support.

·         Respond to member inquiries utilizing multiple systems to provide general information on member’s accounts while  controlling and managing the calls

·         Provide professional personalized member care in a pleasant and friendly manner to all credit union members

·         Manage challenging situations by responding promptly and appropriately to the needs of the member.

·            Assist members with the completion of consumer loan, CDs, Debit/Credit card applications (when applicable).

        ·         Maintain or exceed established monthly quality and production goals

Qualifications

·          Excellent customer service skills

·          Ability to troubleshoot and analyze problems

·          Strong oral and written communication skills

·          Possess above average reading comprehension skills

·          Strong computer and navigation skills including Word and the Internet.

Preferences

·          Minimum 6 months customer service experience required; 6 months call center or 2 years general customer service experience preferred. 

·         PC/Windows-based software experience required with basic knowledge of Word and Excel applications.

·          Bilingual Spanish speaking (premium pay)

Compensation and Benefits

        ·      Health Care Benefits Offered (Medical, Dental, Vision)

            ·      Base $9.25 per hour + $2.20 variable bonus = $11.45 per hour potential

                                Base wage increases at 90, 180, and 365 days

   ·      401k Opportunity in 30-days (Employer Matching up to 6%)