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Job Summary
- Company
- Credit Union Employment Resource
- Location
- Houston, TX
- Industries
- All
- Job Type
- Full Time
- Employee
Member Services Representative
About the Job
We are looking to fill several Member Service Representative openings in the Houston and sorounding areas (Call Center and in branch). The MSR's main responsibilities will be to provide excellent customer service to their members as well as open new accounts and sell products and services.
Education: A high school diploma or its equivalency.
Qualified Candidates may e-mail resume as a "Word" attachment to jobs@cuer.org Please reference the job title and your name in the subject line.
DUTIES AND RESPONSIBILITIES
- Assess member needs and recommend appropriate deposit, loan, non-deposit investment, insurance, electronic or other products and services of the Credit Union. Identify and successfully act on product or service sales opportunities consistent with established sales standards.
- Investigate and verify financial status of members applying for loans; prepare documents and process applications within established guidelines.
- Provide efficient and accurate information and service to members either in person, by phone,fax, e-mail or by mail. Respond to and resolve member inquiries and concerns in a timely manner.
- Responsible for constantly developing greater knowledge in all areas of Credit Union operations, compliance, products and services consistent with established standards.
POSITION REQUIREMENTS
Experience:
Must have 2 years of Teller and or MSR experience within a Credit Union or Bank. New accounts experience a plus but not required. Must have good tenure in previous positions.Education: A high school diploma or its equivalency.
Skills: Must possess excellent verbal and written communication skills; ability to cross-sell services and products; thorough knowledge of all credit union/banking products and services; ability to handle confidential information with discretion; must be able to demonstrate the ability to be an active communicator, both listening and speaking skills; must possess the attitude to accept "empowerment", work effectively, willing to accept new ideas and adapt to change; must be able to demonstrate initiative in identifying problems/solutions and enhancing quality service; and must be able to maintain a positive attitude.
Qualified Candidates may e-mail resume as a "Word" attachment to jobs@cuer.org Please reference the job title and your name in the subject line.
