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Mgr Implementation- Mason, Ohi...

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Job Summary

Company
Anthem
Location
Mason, OH
Industries
Other/Not Classified
Job Type
Full Time
Employee
Career Level
Experienced (Non-Manager)
Job Reference Code
4298_PS1607

Mgr Implementation- Mason, Ohio PS1607

About the Job

Description
Your Talent. Our Vision. At Anthem, Inc., it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

This is a people management role. This position will have direct reports.
The Manager Implementation will be responsible for the development, execution, and management of account services activities, successfully implementing the strategy and managing the strategy on an on-going basis. Essential duties to include, but are not limited to:
  • Directs the development, execution, and management of account services activities including program sales support, program implementation and account specific business plan development and execution.
  • Oversees the development of management control processes for customers and implementation plans to ensure customer needs are met, contractual obligations are attained or exceeded, and quality improvement initiatives are executed when needed.
  • Ensures effective pricing strategies meet program design requirements and effective collaboration with all entities.
  • Ensures completion of all critical deliverables from multiple disciplines within Anthem to assure timely and accurate implementation of our customers' benefit plans.
  • Oversees the development of responses to proposals based on customer expectations and requests.
  • Develops budgets and retention goals for unit.
  • Hires, trains, coaches, counsels, and evaluates performance of direct reports.
Qualifications
  • Requires a BA/BS and 8-10 years of experience managing business operations and/or customer relationship; or any combination of education and experience, which would provide an equivalent background. MBA preferred.
  • Project Management Professional (PMP) designation desired.
  • Experience managing senior level staff and health industry experience preferred.
  • Excellent customer service skills required.
  • Excellent oral, written and interpersonal skills required.
  • Strong problem-solving, project management and PC skills required, specifically Microsoft Office Suite.
  • Travel required.
  • Knowledge of WGS, SalesForce preferred
  • Knowledge of Ohio insurance market
This position must sit in our Mason, Ohio office.

Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2017 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at antheminc.com/careers. EOE. M/F/Disability/Veteran.
 

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