We're a company whose values - Integrity, Respect, Performance Excellence, and Accountability - guide the actions of every member of our team, and serve as a source of pride. They are a reflection of our determination to provide superior solutions to all of our global clients.
Our mission is to deliver value through global capabilities, integrated service portfolios and our commitment to a customer-first philosophy. Our employees drive our vision - to be the premier global communications partner for large business customers, government and education.
What We Do:
At Verizon Wireless we believe in delivering a world-class customer experience. We embrace a culture of customer-centric behavior, strong financial discipline and ethical practices. We strive to provide a challenging and innovative employee work environment, and we offer Total Rewards for a job well done.
What We Offer:
When you help us deliver on our promise to our clients, we return the favor by delivering best-in-class rewards and benefits to you through our Total Rewards package, including medical/dental/vision from day one, 401(k), paid vacation and holidays, work/life programs, continuous learning, and generous tuition assistance.
What Are You Waiting For?
With so many opportunities within so many disciplines, there's certain to be a position that's just right for you at Verizon Wireless. Visit www.verizonwireless.com/careers to learn more.
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Career Video Length: 2:57 min |
| Job Reference Number | 242935 |
| City | Orland Park |
| Business Unit | Sales/Retail/Business Development |
Responsibilities Qualifications
A Manager in a C Store will perform the following duties: Performance Management: Responsible for driving team to achieve all key performance objectives in the store or kiosk. Responsible for financial, budget, and sales reporting. Maintains knowledge of company and market promotional elements. Develop, assign and monitor sales goals for retail personnel and provide ongoing training to keep employees informed of new products, services and procedures. Staffing/Employee Relations: Develop, train and coach sales team to produce desired high performance results. Make decisions regarding hiring, promotion, and disciplinary actions. Assess individuals and team performance and initiate developmental plans to narrow competency gaps. Customer Retention: Identify and implement customer retention tools for retail store. Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism. Resolve customer complaints in a timely and empathetic manner. Asset Management: Manage retail inventory in compliance with company standards to include budgeting, forecasting, managing appropriate inventory levels, and analyzing inventory turns. Ensure compliance with physical control standards. Market & Industry Knowledge: Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team.
3-5 years retail sales/marketing environment preferred.
Bachelor's degree or equivalent work experience preferred.
Proven leadership ability and knowledge of wireless industry desired.
Previous experience in developing and coaching a high performance team.
Proven success in customer resolution/satisfaction is required.
Demonstrated successful sales experience exceeding quota required.
Current billing and POS Systems knowledge required.
Demonstrated knowledge of VZW products/services and methods/procedures.
Proficiency in using multiple computer-based systems and Microsoft Office.
Strong sales and sales management skills.
Self-motivated and highly organized individual.
Excellent written, verbal, interpersonal, and communications skills.
We are an equal opportunity employer m/f/d/v.
It takes dedicated, hard-working people like you to provide the nation's best, most reliable wireless network. That's why we offer some of the best benefits around. And the best part is, the day you start is the day your medical/dental/vision/life insurance, paid vacation, training and tuition reimbursement benefits start.
We also know how important work/life issues are in today's marketplace. And we reward you with competitive time off and employee assistance programs so you can manage work with the rest of your life.
