Job Summary

Company: F5 Networks
Location: Seattle, WA 98110
Industries: Computer Hardware; Computer Software; Computer/IT Services
Job Type: Full Time; Employee
Years of Experience: 2+ to 5 Years
Education Level: Bachelor's Degree
Career Level: Manager (Manager/Supervisor of Staff)

Mgr, Tech Support Center - Req. Fluent Japanese Speaking - (MS12035)

About the Job

F5 is the world leader in Application Delivery Networking. We provide solutions that make sure business applications are always secure, fast, and available. Over 16,000 organizations worldwide trust F5 to keep their applications running.

Our Employees
Are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy and open with a high level of integrity. They value diversity, are inclusive and are committed to a global mindset.

Position Summary
To manage day-to-day operations of a 7x24 global support organization to ensure the team meets Service Level objectives. Complete Quarterly Business Objectives (QBO) as assigned. Provide consistent management of team to ensure operational processes are identified and communicated, and ensure all team members are working efficiently and communicating effectively.

Responsibilities

Language Requirement: Fluent English and Japanese

Manage customer escalations to timely completion and assist in root cause analysis and solutions.

Ensure appropriate scheduling and proactive planning to ensure 7X24 coverage.

Conduct scheduled team meetings and individual one-on-one’s with employees.

Responsible for team and individual training and development to insure core competencies are achieved.

Responsible for continuous process improvement and communication of updates to staff.

Interact effectively with peers to ensure Customer Support is represented for new product rollouts, IT project consideration, etc.

Work toward the good of the entire team through continuous communication and involvement and by integrating projects and activities.

Qualifications

3 years Management experience in customer support required.

Must have proven organization (time management and prioritization) skills.

Strong verbal and written communication skills are required.

The ability to work within a team and share knowledge freely with peers will greatly assist in the success of the individual.

Self-motivated and self directed individual who has the ability to think creatively both in an individual situation as well as in team brainstorming opportunities.

Must be capable of comprehending technical information about F5 – its products, technologies, market space, and be able to communicate that information effectively to customers and coworkers.

Language Requirement: Fluent English and Japanese

Must be able to handle sensitive customer issues professionally.

Physical Demands and Work Environment
Duties are performed in an office environment while sitting at a desk or computer table and require the ability to utilize a computer keyboard, communicate over the telephone, and read printed material. This position may also require the ability to travel via automobile or airplane and may require being on call periodically and working outside normal working hours (evenings and weekends).

Benefits:
We provide competitive salaries, a world class benefits package, including 100% of the premium for employee medical, dental and vision insurance, highly subsidized premiums for dependent coverage, 401K match, employees stock purchase plan, 18 days paid time off within the 1st year and 8 paid holidays, life insurance, short & long term disability insurance, tuition reimbursement, and much more.

For consideration, please apply online www.f5.com/about/careers

F5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace.

Job Tools

Company Tools

Contact Information

F5 Networks