Responsibilities:

•             Responsible for  architecture, design, implementation and support of a Windows based IT infrastructure. 

•             Execute and manage infrastructure projects

•             Resolve service tickets escalated by Tier 1 & 2 consultants

•             Support customer software and server hardware

•             Respond and service tickets to resolve customer issues in a timely manner

•             Remote support troubleshooting of customer hardware and software issues

•             Consult with multiple customers based on needs and business requirements

•             Document customer issues and create knowledge base documents

•             Networking equipment troubleshooting and maintenance

Qualifications:

·               Experience with Active Directory, Exchange, Windows Server,  Hyper-V and LAN/ WAN networking, DNS, DHCP, IIS, File & Print  Services

·               Ability to troubleshoot software, hardware, and network issues

·               Technical project management

·               Bachelor’s degree in MIS, or directly related degree preferred

·               5+ years of experience in an IT support role within a Windows environment required

·               Strong customer service, problem solving, technical writing and communication skills along with high attention to detail and a passion for technical learning