Staples, Inc. is headquartered outside of Boston and sells a wide range of office products, including supplies, technology, furniture, and business services. Staples is committed to make buying office products easy. Associates serve consumers and businesses of all sizes - from home-based businesses to Fortune 500 companies. Staples invented the office superstore concept and today, is the largest operator of office superstores in the world. Staples also serves its customers through its mail order catalog, e-commerce and contract businesses. More information is available at www.staples.com. Staples values the diversity of our customers, associates and suppliers.

We offer very competitive benefits including; dynamic work environment, 401K, discounted employee stock purchase plan, adoption assistance, Annual Associate Scholarship Plan, Associate InventionQuest, training and development, "Work/Life" initiatives and other voluntary benefits such as pet insurance and identity theft protection. This all translates into exciting career opportunities with a talented team dedicated to personal and professional growth.

Mobile Technician - Miami, FL

Job Title:  Mobile Technician                          Reports to:  Mobile Technician Divisional Supervisor

Position Summary:  To provide technology services for our customers, while driving sales and revenue for EasyTech.

General Purpose:  Customer Service, Results, Technology Sales, Problem Solving

Role Qualifications:

·        Managing and Performing all Onsite Service work

·        Driving Overall EasyTech Service Revenues

·        Management of all jobs through the EasyTech system

Position Responsibilities:

·        Each Mobile Tech is responsible for performing in home / on site repair and installation services.

·        Educate and consult with customers by offering a total solution that will best meet their needs.

·        Provide support to all assigned stores on sales and service improvement and customer onsite service work.

·        Deliver on all technical support and warranty services, ensuring great customer service.

·        Observe and coach associates to improve technology sales/revenues and customer service, including warranty service, Mobile Tech services and Staples Tech Center upgrades and installations.

·        Respond to and resolve customer requests and complaints as necessary.

·        Develop strategies and events that will drive technical service category sales in assigned stores and in the local communities.

·        Attain store group service sales goals and manage expenses and revenues in your area to profitability

Essential Skills and Experience:

·        Planning:  Prepare realistic estimates of time needed for completion of work.

·        Managing Execution:  Focus on details so work gests done accurately.

·        Focus on Service:  Seek feedback and respond to customer requests.

·        Communication:  Speak clearly and in a logical organized manner.

·        Listening: Listen actively to ensure clear understanding.

·        Build Relationships: relates to people in an open, friendly, accepting manner

·        Leveraging Diversity: seeks diverse ideas and points of view to achieve business success

·        Results Orientation: sets high standards of performance for self and others

·        Create awareness to store associates and managers on Mobile Technician Service offerings.

Required Skills & Experience:

·        A+ Certification

·        Technical systems diagnostics and upgrade knowledge

·        Customer Service experience in a retail environment preferred