BACKGROUND

 XA Systems is a progressive and rapidly growing organization leading the market in services and software solutions that align technology to meet business requirements.  We are seeking to hire career oriented professionals who are creative, reliable, motivated and interested in enhancing advancing their career skills to contribute to the growing IT Service Management and Process Implementation Industry.   We deliver to deliver high value solutions to large commercial companies and government organizations.  Our salary compensation and benefits are industry competitive.

XA Systems is offering an exciting opportunity to join a team of Information Technology process integration specialists.  Our ITIL Services Management practice delivers assessments, process work flow design/redesign and implementation services based on the ITIL (Information Technology Infrastructure Library) frame work and concepts. We are seeking self motivated professionals who possess experience as ITIL Practitioners and Quality Management professionals.   

POSITION DESCRIPTION

This is a contractor position to work onsite at a Federal Government customer in Arlington, VA. Therefore, for consideration for this position, one must be a U.S. Citizen and be able to obtain a public trust clearance.The M&S Analyst assists in the development of processes and procedures to interface the Operations & Maintenance (O&M) team with the ITM System Engineering Modeling and Simulation (M&S) team for Capacity and Performance Management. In addition, this resource will identify the roles & responsibilities necessary to support the new process and procedure, implement the processes and procedure, and train resources impacted by the new processes/procedures.  Works with the M&S / O&M Integration Lead

KEY RESPONSIBILITIES

§  Work with O&M and ITM System Engineering (SE) leads to assess current capabilities and identify high-level requirements.

§  Identify and define the process and procedures, based on best practices, to effectively interface the teams’ capabilities including specification of enhancements to existing processes as necessary.

§  Identify and define roles & responsibilities to support the defined process and procedures.

§  Work with the O&M and ITM SE Leads to develop plan for and oversee implementation.

§  Work with the Operations Lead to define the performance goals and metrics for the proposed solution.

§  Review prototypes, solution blueprints, and project scope to ensure that the needs of the business are being met.

§  Work with IT Operations Architects to ensure that the developed and deployed capabilities align with the business architecture and meet performance goals.

§  Assist in translating requirements into business processes supporting existing or new business capabilities.

§  Inform the Operations Lead of any issues that may affect any other project areas.

§  Participate in quality management reviews to ensure adherence to all quality management plans and standards.

SECONDARY RESPONSIBILITIES

§  Anticipate issues proactively and escalate to Team Lead as appropriate. 

§  Maintain awareness of new developments in industry and processes.  Continuously develop this knowledge and associated skills by implementing concepts appropriately.

§  Identify and support opportunities for continuous improvement and participate on improvement teams.

§  Monitor and support the team’s adherence to the established policies, processes, and procedures.

§  Monitor and ensure team’s process and configuration documentation is up to date

LEADERSHIP EXPECTATIONS

§  Takes responsibility for obtaining and internalizing feedback.

§  Helps ensure collaborative teaming work environment.

§  Understands and follows XA Systems policies & account processes.

§  Understands and defines roles and responsibilities & how they contribute to the project and Portfolio to meet business requirements.

§  Works with team to achieve defined objectives.

§  Leverages skill set to meet defined business objectives.

§  Manages status; identifies and resolves issues when possible.

§  Builds on/updates career goals & manages career accordingly

§  Develops client relationships at the Managerial level.

§  Submits accurate & complete time and expense reports.

§  Responsible for the financial results of projects.

§  Supports sales efforts.

§  Identifies business opportunities. 

§  Demonstrates strong business acumen.

MUST HAVE SKILLS/QUALIFICATIONS

§  MSOffice

§  MSProject

§  ITIL Foundation Certification

§  Understanding of IT Capacity and Performance Management concepts

§  Demonstrated business and process analyst work experience

§  Strong client interaction skills including interviewing and leading stakeholder reviews

§  US Citizenship

§  Able to hold a public trust position

EXPERIENCE

§  18+ MONTHS of experience with ITIL process framework, especially with Capacity Management concepts.

§  1+ year(s) of defining and implementing business process engineering work experience.