Job Title:NETWORK SUPPORT SPECIALIST - Pearl Harbor, Hawaii
Job Number:0900C8G

Job Category:Network Services
Primary Location:USA-HI: HAWAII-PEARL HARBOR
Schedule:Full-time
Job Type:Regular
Employee Status:Regular
Travel:No Job Posting:2009-Nov-04
Description

• Tests, monitors, and troubleshoots a variety of complex platforms, operating systems, networks and applications using established procedures. Uses monitoring tools and other sources to matters of significance. Provides problem resolution support to Help Desk and other appropriate parties; resolves matters of significance or escalates as necessary.
• Documents and tracks complex reported matters of significance where assigned; ensures matters have been resolved as appropriate and in accordance with established service agreements or procedures.
• Analyzes, prepares and provides updates to internal and external customers during service failures in accordance with established service agreements. Works in conjunction with service providers to resolve failure or escalates as necessary to reduce downtime and maximize system availability.
• Maintains knowledge of new and enhanced applications being developed and the respective platforms; monitors, analyzes and understands change management environment to enhance problem resolution capabilities.
• Initiates and oversees complex service restoration processes to expedite problem resolution; monitors process and resolves any matters of significance in order to ensure completion in accordance with established service agreements.
• Oversees and conducts the implementation of complex application, system or network changes; conducts testing to ensure installation meets appropriate standards and procedures.
• Provides technical assistance and training to less experienced personnel on assigned shift; answers inquiries and provides assistance in determining appropriate approach to issue. Maintains training matrix and ensures appropriate staff are trained in accordance with established service agreements. May act as supervisor in his/her absence.
• Oversee projects to ensure shift or team adheres to established timeframes; identifies matters of significance and resolves as appropriate.
• Participates in the planning process to develop goals and objectives for the department. Provides input and feedback to create established goals.

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in computer science, communications or related field preferred
• Four or more years of network/systems experience in a large mainframe/alternate platform environment
• Experience working with various networks, applications and systems

• Secret clearance required
• Security + certification required
• Relocation allowance to or within Hawaii not available
• Analytical skills to identify and resolve matters of significance
• Problem solving skills to troubleshoot varied problems within varied environments
• Good time management skills
• Good interpersonal skills to interface with internal and external customers and vendors
• Leadership skills to train and assist less experienced personnel
• Ability to work under pressure
• Ability to adapt to changing requirements and requests