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NETWORK TECHNICIAN I
NETWORK TECHNICIAN I
Successful Internet-based company in Palm Beach County is looking for experienced, energetic, and creative IT professionals in our Network Operations Center within our Information Systems department. We are global and growing and your accomplishments and experience are indispensable to our continued success.
As part of a 3 person Shift team under the direction of a Shift Supervisor or Network Administrator, your duties consist of monitoring our global network in real-time utilizing industry-standard and internally developed monitoring tools. The Team troubleshoots, solves, and/or escalates issues as they arise according to established procedures plus creates and works trouble tickets as required. Additionally, the Team performs general IT duties internally and provides telephone and chat-based technical assistance to contractors and other external affiliates.
Candidate must have documented and verifiable experience in the following areas. Successful candidates will have to pass a written and practical test involving these skills.
Monitor and troubleshoot highly complex Windows Server environments.
Monitor and troubleshoot web-based applications from an end-user perspective.
Telephone Technical Support
Chat-based Technical Support
Troubleshoot and correct minor core networking issues
Excellent written and verbal communications skills
Web server installation and administration
Assemble desktop workstations and rack-mount servers
Install and configure Windows Server and desktop Operating Systems and
associated applications software.
Monitor and administer EMC SAN platforms
Install CAT5e network cabling and terminators
MCP certification or higher (required)
A+ certification or equivalent (required)
1-3 years experience in a related position (required)
Associates Degree in computer-related discipline (interchangeable with experience)
Compensation package is highly competitive; benefits include 100% company paid health & dental for full-time employee as well as partially paid health & dental for dependents, including domestic partners and 401k. Equal Opportunity Employer.