THIS IS A FULL TIME POSITION WITH A SALARY AND BENEFITS. THE SHIFT IS FROM 3:00 PM TO 12:00 AM M-F. THE HOURS ARE NOT FLEXIBLE. WE ARE A 24/7/365 ENVIRONMENT.

Summary:                             Monitor availability, performance and overall system uptime for various technologies in production environments. Perform Quality Assurance to web enterprise web sites.

Essential Duties and Responsibilities: Other duties may be assigned from time to time.

• Responsible for overall support of the systems and network infrastructures of the Headquarters and hosting environments.


• Perform daily operational network & system infrastructure checks and balances for Production environments.


• Initiate incident management & response with structured escalation levels for Production issues.


• Monitor various applications and monitoring consoles to maintain availability & performance.


• Responsible for Production code promotions to Application Development environments.


• Excellent analysis, problem determination, written and communication skills with the ability to know when to escalate.


• Execute & coordinate on-call escalations for 24x7x365 infrastructure & hosted environments.

·         Administer and maintain standard operations procedure documentation.

Minimum Qualifications/Experience/Education:                                                    

• Knowledge of Microsoft Windows systems & applications.


• Knowledge of basic networking communication skills a plus.


• Ability to multitask and adapt quickly to emerging technologies.


• Excellent customer service skills.


• Positive team participation skills.


• Strong oral and written communication skills.


• Experience in Call Center environments a plus.

Interpersonal Skills:

·         Personal characteristics necessary for position are teamwork, exceptional written & communication skills.

This job description has been written to include the general nature of work performed.  It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.