Retention agents contact policyholders by phone to conduct policy reviews on their existing policies, and look for opportunities to up-sell and cross-sell our other products.  After 8-10 weeks of paid training, the schedule will be 11:30 a.m. – 8:00 p.m. Monday through Friday. The start date is November 2, 2009.

Our Retention Agents:

• Become licensed to retain, cross-sell, up-sell, and sell personal lines (auto, home, umbrella) products to the public in multiple states.
• Make outbound telephone calls and perform follow-up work as required.
  Respond to objections successfully.
• Work in rapidly changing circumstances.
• Call out to existing policyholders and offer to conduct a customer care review of their existing policy.
• Cope with strict deadlines or time demands.
• Educate customers with recommended needed protection in case of accident, loss or disaster. 
• Cope with anger or hostility of another person.
  Provide customers with peace of mind through the judicious use of up-selling coverage and cross-selling additional products.
• Deal productively with rejection.
• Prepare for problems/opportunities in advance.
• Meet sales goals to receive incentives and satisfactory performance rating.
• Have possible careers in sales, supervision, underwriting, data management, quality assurance, training, customer service, and other areas. 
  

Please complete the Nationwide assessment and apply on-line (req. #36224) at www.nationwide.com as soon as possible. 

Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247 or access www.IowaSmokefreeAir.gov.

Nationwide is an equal opportunity employer committed to a diverse workforce EOE/M/F/D/V.