National Account Manager

This position is responsible for selling the company's products or services and maintaining relationships with typically three to six existing high profile national named accounts.  This person will manage new revenue activities for assigned national named accounts, rather than an assigned territory, and is one of the primary point-of-contacts for the account regardless of the account's geographic location.  This person is viewed as an expert by the company and in the field and focuses on critical, large, complex, high visibility, strategic, and tactically important accounts.  They are responsible for the development of new business opportunities for new products or emerging areas within these strategic accounts. Retention of client and revenue generation is accomplished by developing key C-Level partnerships within the account as well as with cross-functional teams. Revenue generation is accomplished through add on business, up-selling, cross-selling of other product lines, integration/innovation and fee adjustments. Other responsibilities may include strategic account reviews, responding to client issues, problem resolutions, account maintenance and etc. 
 
Essential Duties and Responsibilities: 

• Manage revenue growth within a multi-million dollar existing client base
• Innovative and strategic thought leadership with client and enterprise
• Conduct strategic account reviews for senior leadership within enterprise
• Leverage existing relationships across the client and TALX enterprise to elevate client contacts to C-Level Contacts
• Negotiate agreements and manage agreements through contract process
• Conducting in-person meetings and presentations to determine client needs; develop lines of communication between the client and TALX staff; respond to client issues; resolve client problems; to be visible, accessible and cultivate relationships with clients; implementations, workshops, annual reports, contact plan, problem resolution and cancellations.
• Receive and respond to clients telephone and written requests; act as a liaison between client and staff in serving the client 
• Assess client needs in order to develop service programs and communication paths between client and internal staff
• Review and resolve compliance issues with client and internal staff. 
• Determine opportunities for generating revenue through program enhancements, profitability improvement or other product lines.
• Assist the Sales Organization on non-client sales calls of TALX products, when necessary
• Gather Voice of Client for key marketing, pricing and product initiatives
• Sell and/or assist in sales of other products to client base
• Participate in additional ad-hoc initiatives as assigned

Job Requirements:
A Successful Candidate Will Have:

• 7+ years of previous national account management experience in a service industry, preferably experience in B2B financial services
• 5+ years recent experience in solution/consultative account management at the C-Level
• Bachelors Degree in related field is required
• Exemplary communication skills (verbal, written and presentation)
• Ability to travel 30-40% (some overnight travel is required)
• Experience working in a large national and/or international company with a focus on cross functional team approach to client management
• Prioritize multiple projects and function independently from supervision to meet deadlines
• Past experience managing large client projects where the focus is innovation, penetration and revenue growth
• Proven successful track record in meeting and/or exceeding sales goals and client retention goals
• Team player
• Successful with being an agent for change

TALX is an exciting, growth-oriented business process outsourcer focused on the business of delivering solutions in HR and payroll. We are a leading provider of niche human resource payroll data-centric outsourced services, and we believe that we must continue to identify new service opportunities, advance our customer service offerings, and invest in people, tools, and technology to maintain our market leading position. If you are looking for a fast-paced, dynamic environment TALX is for you! TALX offers a fully comprehensive benefits package including medical and dental insurance, 401K, flexible scheduling, a business casual work environment and educational assistance as well as an environment that fosters the continued growth and development of our employees.