Fiserv (NASDAQ: FISV), is a Fortune 500 company that now provides information management and electronic commerce systems and services to the financial and insurance industries. Leading services include transaction processing, outsourcing, electronic bill payment and presentment, investment management solutions, business process outsourcing (BPO), software and systems solutions. Headquartered in Brookfield, Wis., Fiserv is the leading provider of core processing solutions for U.S. banks, credit unions and thrifts.

With Fiserv, you will create and deliver the Fiserv solutions that drive client satisfaction. You can grow professionally and personally in an environment where intelligence, innovation, and leadership are valued and rewarded. Fiserv holds true to two essential principles: the client comes first, and people make the difference. Fiserv invites you to join us in building on those principles to lead our clients and our company to success. 

Fiserv is an Equal Opportunity/Affirmative Action employer. For more information, please visit www.fiserv.com.

JOB OPPORTUNITY

We are currently recruiting for a Network Analyst in our Norcross Fiserv office. This position will be responsible for the following:

Job Description

Provide 1st level Network support as a member of the network operations center (NOC). Monitor and maintain the network via network management systems / tools. Provide immediate response and investigation/troubleshooting of alerts.    

Manage WAN and LAN environments to SLA & OLAs. 

Create and Update Standard Operating Procedures.

Interface with internal and external clients, vendors and personnel in an effort to discover and resolve incidents.

Participate in departmental training programs designed to increase the associate's skill level in the technical, career and tools areas.    

Create, review and implement Standard changes to various routing, switch, firewall and load balancer platforms.

Provide Tier 1 Support for Firewalls.

Be able to independently process Standard Sniffers/Probes requests for traffic capture and decode.

Represent the network team in meetings and participate in conference calls.

Consistently review, update and resolve Incidents and/or Problems

Consistently review, update and close Work Orders

Consistently review, update and close change controls and change tasks.

Ensure all work is documented including next steps.

All other duties as assigned.

Skills Required

Experience with troubleshooting WAN and LAN connectivity issues.

Proficiency in Microsoft Office Applications and Visio Diagramming.

Good oral, written, analytical skills. Ability to communicate technical concepts to non-technical employees. Experience working as a team member in a technical project environment. Experience defining and creating process and procedure documentation preferred.

Skills Desired

CCNA from Cisco desirable.

Experience configuring and independent troubleshooting of Cisco Switches and Routers. 

Knowledge of BGP & EIGRP is necessary.

Knowledge of Foundry Load Balancing products is desirable. 

Working knowledge of CheckPoint Firewalls is a plus.

Education Required

HS Degree plus experience or degree. Bachelors Degree Preferred.