Since our founding in 1978, we've built a team of the best minds in the business. From pioneering an entire industry, to leading the market in Information Availability services, it's the strength of our team that has enabled us to grow into a billion dollar company serving over 10,000 clients worldwide.
We invite you to investigate our career opportunities and apply online by submitting your resume. On our career site, you'll find all currently available positions at SunGard Availability Services, as well as information on the benefits of working at SunGard.
SunGard Availability Services is an operating group of SunGard Data Systems.
Shifts: Sun-Tues alt Wed (7am-7pm)
RESPONSIBILITIES:
* Perform second level support functions for network problems in accordance with the SunGard problem management process. This involves layer 1-3 problems in a state of the art MPLS based IP backbone, as well as, problems with associated with customer managed services such as routers, switches, firewalls, load balancers, DNS and mail relay.
* Escalate problems to the internal Network Engineering team and external vendors as required.
* Identify chronic problems and taken action to identify and resolve the root causes.
* Perform RCOA (Root Cause Outage Analysis) on network problems.
* Perform network configuration changes in response to client issues.
* Perform Core Infrastructure hardware and OS upgrades in accordance with Network Engineering recommendations.
* Review logs and performance reports for emerging problems and initiate preventive action.
* Perform changes on managed customer-dedicated routers, switches, and load balancers that support existing customer connectivity.
* Perform operating system upgrades to customer dedicated routers, switches, and load balancers in accordance with Network Engineering recommendations
* Act as a technical training resource for the SunGard IOC.
* Review network requirements and engineering concerns associated with customer requests such as, equipment configuration and operational impact.
* Provide a technical network interface with customers.
* Participate in network disaster recovery tests for the SunGard production network.
* Provide on-call support functions.
* Maintain technical expertise and required industry certifications and stay current with new and emerging networking technologies.
SKILLS:
* B.S. degree Electrical Engineering, Computer Science preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent.
* Minimum three years industry experience in an implementation and support role in a large enterprise or service provider environment with the installation and support of a large IP network.
* Working knowledge of routing protocols including BGP4, OSPF, RIP, EIGRP and knowledge of the Internet concepts and routing architectures is required.
* Working knowledge of spanning tree and layer two switching concepts is required.
* Working knowledge of load balancing technologies, firewalls, IDS, DNS is desired
* Working knowledge of Cisco IOS is required.
* Working knowledge of Juniper Routers and JUNOS software is highly desirable.
* CCNA or JNCIA certification is required
* CCNP or JNCIS certification within the first year of employment is required.
* Extensive knowledge of data communication concepts and technologies is required.
* Ability to effectively use diagnostic tools is required.
* Ability to learn and respond to demands in a fast-paced, highly technical environment and to manage multiple projects and responsibilities is required.
* Ability to effectively work in a team environment, as well as, independently is required.
* Good organizational, time management, and service delivery skills are required.
* Effective written and oral communication skills are required.
* Strong computer skills and proficiency in productivity tools are required.
Working Conditions:
* Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUNGARD IS AN EQUAL OPPORTUNITY EMPLOYER, M/F/D/V
Employment is contingent upon successful completion of the background investigation and pre-employment drug screen.
To Apply for this position, please CLICK HERE
