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Network Engineer

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Confidential Posting


Job Summary

Honolulu, HI 96813
Computer/IT Services
Job Type
Full Time
Years of Experience
5+ to 7 Years
Career Level
Experienced (Non-Manager)

Network Engineer

About the Job

Company and Job Overview:


We are a successful Honolulu-based IT services provider that has been servicing Hawaii based business for over 20 years.  We use the most cutting edge tools and support technologies available, developed in-house, to bring these customers corporate level IT and maximize efficiency, cost savings, and customer service.  For our employees, this translates to excellent learning opportunities and exposure to the best methods for computer support in the industry.  We provide a fun office environment, amazing growth opportunities and outstanding rewards. We are the best and most trusted IT Service Provider in Hawaii -- offering maximum network up-time, excellent customer service and comprehensive, standards-based computer solutions.  We do this by employing only the best.

The candidate for the position of Systems Engineer must have a good understanding of the most common and popular networking technologies as well as some of the more mature ones. This person should then be able to troubleshoot/or solve problems in environments rich in Microsoft Server, Exchange, IIS, Cisco Internetworking, VMWare, VPNs, firewalls, antivirus and backups. In addition to a strong technical aptitude, backed by at least 3 years of hard core in the trenches experience, this person must be a powerful communicator and be able to work effectively both independently and as a team player.

Position Responsibilities:

Server Operating Systems: Windows 2003, 2008 R2 and 2012
o Configure file, print and remote access services
o Basic administration, including add/remove users and groups,  GPO, configure file permissions, check event logs, configure and restore from backup
o Required: Exchange Server 2003, 2007,2010 and 2013
o Configuration and troubleshooting of clients, including remote clients
o Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts.

Workstation Required: Windows XP, Vista, Windows 7 and Windows 8
o Installation, reinstallation and configuration. Troubleshooting of user profile issues. Batch files proficiency.
o Configuration of standard POP, SMTP & Exchange clients including Outlook
o Required: MS Office 2003,2007 and 2010
o Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences
o Solid understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and SmartPhones
BDR solutions:
o Working Knowledge of Enterprise Backup Systems

Enterprise level Antivirus solutions:
o Extensive experience in installation, configuration and support of centrally managed antivirus solutions

Cloud solutions:
o Required: Office365, Hosted Exchange and SharePoint

Remote Monitoring and Management (RMM) Tools
o Required: N-Able, Kaseya or similar tools
o Extensive experience in installation, configuration and customization of RMM tools

o Required: Microsoft Hyper-V or/and VMWare
o Experience in migration from physical to virtual environment

Other Technical Knowledge
o Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity
o Experience with and understanding of routers and firewalls
o Experience and understanding of Terminal Services & Citrix
o Understanding of DNS and DHCP services

Other Important Considerations
o Regular and timely completion of Minimum Documentation Standards for each client
o On-going self-training to preserve professional viability is a must
o Execution and conclusion of projects on-time and/or successful management of client expectations when targets cannot be met
o Good communication with teams with regards to events and changes transpiring at client sites
o Takes ownership of tasks and follows through to ensure complete resolution
o Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
o Ability to pay close attention to detail while performing technically detailed tasks
o Ability to deal effectively with stressful situations
o Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
o Ability to provide accurate time estimates for how long a task will take
o Understands that the success of individuals is measured by the success of their teams
o Ability to quickly learn new technologies through the use of self-study materials and intuition
o Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
o Enjoys sharing information, supporting others, and working on a team to achieve team goals

Credentials and Experience:
* Engineer with minimum three years' experience
* Minimum 3 years' experience - Active Directory Support, Microsoft Windows and Windows Server Support, Microsoft Exchange Support
* Minimum 3 years' experience - Switching/VLAN/Routing/Firewall Support
* Minimum 3 years' experience - Mobile Messaging Technologies (ActiveSync) Support
* Minimum 3 years' experience - Server Hardware Technologies (CPU/RAID/SCSI) Support
* Minimum 3 years' experience - BDR solutions, Corporate Antivirus Support, VPN Connectivity Support
* Minimum 3 years' experience - RMM tools
* Multiple certifications/high skill level. Preferred certifications: MCSA/MSCE, CCNA/CCDA, Project+, Network+
* Must have a valid US driver*s license
* Must be able to lift 50 lbs

All applicants must be currently eligible to work in the US


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