Staples, Inc. is headquartered outside of Boston and sells a wide range of office products, including supplies, technology, furniture, and business services. Staples is committed to make buying office products easy. Associates serve consumers and businesses of all sizes - from home-based businesses to Fortune 500 companies. Staples invented the office superstore concept and today, is the largest operator of office superstores in the world. Staples also serves its customers through its mail order catalog, e-commerce and contract businesses. More information is available at www.staples.com. Staples values the diversity of our customers, associates and suppliers.

We offer very competitive benefits including; dynamic work environment, 401K, discounted employee stock purchase plan, adoption assistance, Annual Associate Scholarship Plan, Associate InventionQuest, training and development, "Work/Life" initiatives and other voluntary benefits such as pet insurance and identity theft protection. This all translates into exciting career opportunities with a talented team dedicated to personal and professional growth.

Systems/Network Engineer

Staples Network Services by Thrive (SNS by Thrive), located in Lawrence, MA, is the premier provider of outsourced IT support for small and mid-size businesses in the greater Boston area. Founded in 2000, SNS by Thrive has quickly and profitably grown into a market leader.

We currently have an opportunity for a Network Engineer to work within one of our field engineering teams to serve our growing client base. Network Engineers have primary responsibility for LAN/WAN project implementation and long-term client support, including heavy interaction with end-users in diverse computing environments. Network Engineers are challenged on a daily basis working in an energetic, fast moving, collaborative, demanding & results-oriented work environment.

Successful candidates will have experience with some or all of the following technologies:
Workstation - Experience required with Windows 2000/XP/Vista (Experience with Windows 7 is a plus)
• Troubleshooting and configuration
• Configuration of standard POP, SMTP & Exchange clients including Outlook and Outlook Express.
• Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences
• Knowledge and ability with remote support methods
• Knowledge of common protocols and client connection methods
Network Server - Experience required with Windows 2003, Windows 2000
• Installation, configuration and troubleshooting
• Support and administer file, print, remote access, and network services
• Basic administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
Enterprise E-mail - Experience preferred with any of the following: Exchange 2007, 2003, Exchange 2000
• Installation, configuration and troubleshooting
• Basic administration of enterprise e-mail application, including add/remove users and groups, configure security permissions, forward mail to other accounts, and add aliases
Qualifications
Preferred Technical Knowledge:
• Understanding of TCP/IP and troubleshooting Internet connectivity
• Experience with routers and firewalls
• Experience with Terminal Services & Citrix
• Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
• Understanding of DNS services
• Experience working in a Network Operations Center or with monitoring and remote management tools
• Linux experience a plus
• Mac experience a plus
Requirements:
Preferred Technical Knowledge:
• Understanding of TCP/IP and troubleshooting Internet connectivity
• Experience with routers and firewalls
• Experience with Terminal Services & Citrix
• Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
• Understanding of DNS services
• Experience working in a Network Operations Center or with monitoring and remote management tools
• Linux experience a plus
• Mac experience a plus
Requirements:
Preferred Technical Knowledge:
• Understanding of TCP/IP and troubleshooting Internet connectivity
• Experience with routers and firewalls
• Experience with Terminal Services & Citrix
• Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
• Understanding of DNS services
• Experience working in a Network Operations Center or with monitoring and remote management tools
• Linux experience a plus
• Mac experience a plus
Requirements:
o Ability to take ownership of tasks and ensure complete resolution
o Articulate technical information and convey to non-technical people
o Passionate about delivering excellent customer service
o Attention to detail while performing technically detailed tasks
o Ability to deal effectively with stressful situations
o Ability and willingness to recognize when it is necessary to escalate
o Provide accurate time estimates for duration of tasks
o Learn new technologies through self-study materials and intuition
o Self-motivation and ability to learn new skills quickly
o Sharing information and working collaboratively to achieve team goals
o Excellent written and oral communication skills

Compensation & Benefits: We offer a competitive compensation package including: salary, bonus, medical and dental benefits, Restricted Stock, 401(k) with matching contributions, employee stock purchase program.

Compensation & Benefits: We offer a competitive compensation package including: salary, bonus, medical and dental benefits, Restricted Stock, 401(k) with matching contributions, employee stock purchase program.

Compensation & Benefits: We offer a competitive compensation package including: salary, bonus, medical and dental benefits, Restricted Stock, 401(k) with matching contributions, employee stock purchase program.