RESPONSIBILITIES AND DUTIES
Manager for Network Operations Team
· Perform all team leader functions: coaching, team building, objective-setting, scheduling, reviews.
· Perform strategic planning and budgeting for data center systems.
· Manage all back-ups activities across all enterprise systems including scheduling, off-site rotation, inventory, and reporting to ensure business continuity and recovery.
· Manage data center systems (chillers, generators, fire suppression, battery back-ups).
· Manage data center capacity (power, cooling, space)
· Manage outsourced services to ensure SLA compliance.
· Manage priority escalations for system outages.
· Manage monthly system maintenance windows.
· Manage end user creation and deletion of user and groups on all enterprise systems.
· Maintain effective vendor relations to ensure strategic alignment with business objectives.
· Report on key metrics for all data center systems.
· Ensure compliance with all SOP to ensure data center availability and security.
· Participate in a semi-annual disaster recovery exercise.
MINIMUM QUALIFICATIONS
- Bachelor’s Degree in related field or related experience.
- 3-5 yrs Enterprise system support experience
- Working knowledge of UNIX (Solaris, AIX, Linux) and Windows (2003/2008/ XP).
- Experience in basic UNIX shell scripting or MS Powershell
- Experience in alarm monitoring software
- Experience with Veritas Netbackup a plus
- Ability to travel 5%
- Flexibility to work different shifts as needed.
- Ability to cover 24/7.
- Must be able to lift 50 lbs.