Essential Duties:

• Manages all hardware located onsite and at our corporate Network Operations Center,  developing procedures and processes that ensure 99.9% uptime

• Installs, maintains, and monitors the operation of the organization’s local and wide are networks

• Evaluates vendor products in hardware, software, and telecommunications equipment and recommends purchases consistent with the organization’s short and long term objectives

• Recommends and implements LAN  policies and standards and ensures adherence to security procedures

• Performs troubleshooting, diagnosis, repair, and fixes the network regarding hardware and software related issues 

• Develops equipment monitoring schemas which allow quick network and system problem identification and resolution

• IT support, managing the LAN, including set-up and installation of new computers and laptops

•  Provides technical support for office software

• Maintains in house Phone System and Security Alarm system

• Upgrades network hardware and software components as required

• Installs, upgrades, and configures network printing, directory structures, rights, security, and software on servers

• Troubleshoots network performance issues and creates and maintains a disaster recovery plan

• Recommends upgrades, patches, and new applications and equipment

• Provides technical support and guidance to in-house users

• Documents, diagrams, and log changes, upgrades, and installation of computer networks and software components as needed

• Responds to network related issues during office and non-office hours through company issued pager and cell phone

• Responds to alarm calls triggered by system, datacenter, and/or office’s alarm systems

• Assists other members of the Engineering /  Operations group to provide highest level of service to employees, vendors, and customers

• Attends meetings to provide input on various network, hardware, and software related issues

• Assist with moving and setting up equipment in the office

Key Responsibilities:

• Develop and update program table to increase database efficiencies

• Write software that interfaces with databases to generate reports, provide functionality to customers and employees and communication with CPE devices in field.

• Work with engineering and product management to develop software that interfaces with databases.

• Work with support staff to ensure database and application servers stay online and available 24/7

• Identify and implement hardware and software solutions to accomplish above responsibilities.

Required Skills:

• Database development experience with Postgres and MS SQL

• Must possess strong SQL performance tuning and troubleshooting skills for MS and Postgres SQL server

• Strong stored procedures development skills

• Experience in network performance tuning, indexes, optimization, and replication

• Solid understanding of backup and recovery processes and options available in SQL Server

• Experience developing in C, PHP and ColdFusion

• Strong work ethic and excellent communication skills

• Strong analytical ability and good judgment

• Strong organizational skills and attention to detail

Educational Qualifications:  

• Bachelor's Degree in Computer Science/Engineering or equivalent

Needed Skills:

·         Network Operations Center Management Experience

·         Networking and Network Security

·         General Windows and Linux administration experience