We Do Cool Stuff
Watch the video that showcases our global achievements and explains why Dimension Data is a leading solutions and services provider. (movie)
2:42 (9.6mb)
About Dimension Data
Dimension Data is always open to bright, committed people with entrepreneurial spirit and a positive work ethic. We invest and believe in the human power of our corporation. As a world class IT specialist service provider, we can offer our people unrivalled opportunities to learn, develop and advance across the spectrum of our services and solutions offerings, as well as globally.
Our company values are teamwork, commitment, professional excellence, pro-activity, partnerships, and multicultural strength. These values are core to who we are, how we behave and how we conduct business. Dimension Data has expanded to become a global player in the information technology industry. We have offices in 35 countries on six continents. And being a large, culturally diverse organization, we offer many job opportunities within our various offices around the world.
![[Video]](http://media.monster.com/xproxicomx/templates/didata-videopic.jpg)
![[New Dimensions Magazine]](http://media.monster.com/xproxicomx/templates/didata-magpic.jpg)
Dimension Data publishes a quarterly client facing magazine called New Dimensions that features thought leadership articles from our subject matters experts. Click here to view some of our past issues.
Position Description
Network Support Analyst-MA
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Dimension Data is always open to bright, committed people with an entrepreneurial spirit and a positive work ethic. In return, you'll see how the value of making a major impact on how networks improve their functionality defines our communication and collaboration patterns today. If you would like to become part of our dynamic, forward-thinking business, then join us. As a world class IT specialist service provider, we offer our people unparalleled opportunities to learn, develop and advance across the spectrum of our services and solutions offerings, as well as globally. We are currently in need of a Network Support Analyst to join our team in our Global Service Center (GSC), a fun, interactive and supportive group of people who enjoy providing superior levels of customer service and problem solving. You will: Manage and monitor the clients of the INSITE customer base from the GSC. Provide first line fault resolution on all Level I and Level II incidents, primarily in IPT environments. Logging of faults with the Customer Management System and logging and driving calls with the Telco. Ensure correct escalation procedure is followed on all critical calls and requests. Work with Help Desk, Service Delivery Manager, and the Customer Management center to ensure swift resolution of faults. Contact the user in the event of a failure and attempt to determine the cause of the faults. Manage tickets to ensure completion according to guidelines. Communicate effectively and update the customer and 3rd party help desk personnel Qualifications CCNA preferred or Cisco and WAN experience College or technical school degree or equivalent. 2 to 4 years of related experience in a network operations center (Call Center, Help Desk experience desirable.) Experience installing and or troubleshooting LAN/WAN environments. Familiarity with IPT technologies. Ability to work under pressure and to comply to defined processes and communicate effectively with customers. Good telephone and communication skills. Ability to diagnose network and server faults. Ability to work in a team and develop relationships with customers, vendors and colleagues.  |
Dimension Data is an Equal Opportunity Employer and does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, non-disqualifying physical or mental disability or any other basis covered by law. Employment decisions are based solely on qualifications and business need.
We are proud of our diverse environment, EOE, M/F/D/V.
People and Culture
High Performance Culture (HPC)
- Accountability
- The Client is at the Center of Everything We Do
- Innovation
- Integrity
- Respect for the Individual
- Alignment
We empower our people to contribute to environmental sustainability.
Employee Benefits
We offer a wide range of employee benefits including:
- Medical
- Dental
- Vision
- Life Insurance
- Short and Long Term Disability
- EAP
- Tuition Assistance
- Flexible Spending Accounts
- PTO
- Corporate Social Responsibility PTO
- Auto and Home Insurance
- Health Advocate
- Employee Discounts
- 401(k) Plan
- 529 College Savings Plan
- Travel Assistance
- Credit Union Membership
- Annual Time Service Awards
Dimension Data Partners
