Job Summary

Company

KVH Industries, Inc.

Location

Middletown, RI

Industries

Electronics, Components, and Semiconductor Mfg

Job Type

Full Time

Employee

Years of Experience

5+ to 7 Years

Education Level

Bachelor's Degree

Career Level

Experienced (Non-Manager)

KVH Product Network Support Specialist is a network professional responsible for the day to day service and management of the KVH suite of mobile data products and worldwide data networks including the mini-VSAT network and Inmarsat infrastructures. Position reports to the Network Supervisor. Resolve escalated customer communication issues (WAN, TCP/IP, VSAT, Internet). Support integration of customer's existing network into KVH's mobile broadband network. Must have strong experience in IP and full cycle installation of Wide Area Networks. VSAT technology a strong plus.

Prime Responsibilities:

• Acts as a second level point of escalation for all network issues, providing solutions for network problems ie, satellite hub, LAN, WAN, Internet, communications etc.
• Day to day monitoring of network operations, configuration, capacity, access, performance and security management in a mission critical network environment.
• Work with KVH Technical Support and service partners to validate, isolate and resolve issues raised by the KVH network user community and infrastructure changes.
• Work with the service team to identify, detail and implement product /service improvements identified through product evolution and customer feedback. Support network change (ECO) management.
• Manage technical evaluations of unique ‘pilot’ network infrastructures in the commercial fleet environment from TCP/IP operational and customer service perspectives. Ensure that all aspects of the system integration result in a high quality, reliable network. Ease of problem recognition and effective service provision to be detailed in service plans unique to the customer’s operational environment.
• Develop service application notes, support steps, problem escalation and notification processes for both customers and product / service providers.
• Attend customer installations / trade shows to fully understand field requirements and available technologies /3rd party products etc.
• Train Service personnel / dealers on all aspects of network infrastructure support. Compile Tier 1 & 2 network support documentation.
Required Skills:
• Ability to apply advanced troubleshooting skills in an environment where 100% network availability is prime objective.
• Provides a creative approach to network support issues, thus helping to constantly improve network stability and resilience.
• Ability to support / implement changes to complex network systems.
• Works effectively with cross functional teams to assist in the deployment of network hubs.
• Must possess excellent customer facing skills.

Qualifications:

•BS in Computer Engineering required, 5+ yr.s of current experience a plus.
•Enterprise Network,Internet Integration, RF experience a plus.
•In depth knowledge of TCP/IP routing, WAN/LAN networking technologies a must.
•Ability to travel both within US and International.
•Excellent customer facing skills, strong problem solving skills.
•Must be a U.S. Citizen or Permanent Resident(Green Card Holder)

Interested and qualified candidates should apply via the KVH Industries Career Website  http://www.kvh.com/CareerOpps /

Agencies - do not respond.

KVH Industries, Inc (“KVH”) is an Equal Opportunity Employer. KVH offers equal employment opportunity to all applicants for employment and all employees regardless of sex, sexual orientation, age, race, color, religion, national origin, ancestry, veteran status, military service, disability, genetic information, gender identity or expression or any other status protected by applicable law. An applicant who does not meet the minimum qualifications of the position(s) for which the applicant applies will not be considered for employment.

Employment with KVH is contingent on undergoing a drug screening test and a negative result.