Be are next Network Support Specialist working for a stable and reputable company!!
Altura Communications Solutions, a Platinum Equity company, is a leader in sales and service of a variety of telecommunications products, including voice switching systems, voice messaging systems, contact centers, voice conferencing systems, and broadband data communications products. As an Avaya National Business Partner, Altura is authorized to sell the complete line of Avaya products, as well as other high quality telecommunication products. Altura is poised for growth due to the combination of our best-in-industry service and Avaya’s best-in-industry products.
Headquartered in Fullerton, CA, Altura has nationwide sales and service capabilities with 16 service centers and 300 employees. Outstanding customer satisfaction is our top priority. Visit us at www.AlturaCS.com.
Position Summary:
Responsible for remotely installing, diagnosing, troubleshooting, repairing and debugging complex telecommunication systems, data network solutions, IP based telephony solutions, computer systems and/or complex software. Responds to situations where a problem has been reported via automated fault monitoring or called in directly by a customer. Uses remote procedures and advanced technical expertise to isolate or fix problems in malfunctioning equipment or software primarily related to telephony systems and data network issues. Reports design, reliability and maintenance problems or bugs to the Technical Assistance Center. May conducts lab test to duplicate problems and provide detailed information to Engineering as needed. Assist Network Support Engineers as required.
Additional responsibilities include: |
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Provide the highest level of skills in remote identification and resolution of complex product/service problems specifically related to voice solutions, data solution and converged voice / data problems |
Requires the highest level of knowledge on products and services. |
Conducts extremely complex system emulation/simulation activities to identify problems. Conducts lab test as required. |
Coordinate with Engineering on potential product defects and system modifications/changes. |
Maintain detailed documentation of problem resolution activities. Provide training and knowledge sharing with fellow employees and Altura Trainers. |
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Assist the SE team as required to insure all data related issues are addressed in the design phase |
Qualifications:
To perform this job successfully, an individual must be able to perform all essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To perform this job successfully an individual will require an in depth understanding of remote processes to resolve technical issues and will need to obtain Product and Industry certifications as directed. |
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Equivalent of a Bachelor's degree or 7+ years-related experience. |
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4 year’s minimum experience in providing high level technical support on PBX, IP PBX, Data Networks, TCP/IP voice mail, ACD/MIS, PC LAN networks, and other application processor equipment. |
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Must be able to communicate effectively with customers and fellow employees and have the ability to maintain professional composure during adverse situations. Must possess in depth understanding of data networks and in depth understanding of how voice over a data network will affect voice quality. Ability and desire to focus efforts toward timely handling and resolution of customer problems is a must. |
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A complete understanding of personal computers and data applications is required and the ability to read schematics and operate various kinds of data and electronic test equipment is highly desirable. Working Schedule is as follows: Hours: Full time. Current shift opening is: Saturday 5 am - 1 pm, Sunday & Monday 1 pm - 9 pm, Tuesday & Wednesday 9 pm - 5 am; Thursday & Friday off. The initial training period will be during the day shift for three weeks. Candidates should be able to work any shift, including nights, weekends, holidays, and short-notice call-in |
We offer a competitive salary and benefits package including health insurance, 401k with match,etc.
An excellent opportunity to join a dynamic, growing company.
We offer wireless discounts including Sprint and AT&T carriers.
Preference will be given to local candidates. No phone calls please.
