Job Summary
- Company
- ViaTek
- Location
- Lafayette, CO 80026
- Industries
- Computer/IT Services
- Job Type
- Full Time
- Employee
- Years of Experience
- 2+ to 5 Years
- Education Level
- Certification
- Career Level
- Experienced (Non-Manager)
- Salary
DOE
Network - Systems Support Specialist
About the Job
ViaTek is a fast growing IT Consulting company in Lafayette looking for enthusiastic support technician. If you like to work in a fun and challenging atmosphere please send us your resume and salary requirements today!
The System - Network Support Specialist provides remote and on-site technical support to clients.
Minimum Requirements
· Bachelor’s Degree or equivalent in IT-related field preferred
· 1-2 years as a Windows Systems Administrator
· MCSE or MCSA Certification preferred
Primary Responsibilities
· Resolve incoming support requests from clients
· Manage client network, server and workstation services
· Function as the MSP Platform (currently Kaseya) expert
Other Responsibilities
· Setup user logins, password, account information, and security for the servers
· Design, implement and support system backups
· Design systems and network configurations for optimum performance along with troubleshooting and problem
resolutions
· Document and maintain hardware, software and network standards
· Windows Architecture Design, implementation and support
· Other responsibilities as assigned by supervisor
Key Role Interactions
· Clients - Provide clearly communicated and well-executed customer service for support requests and managed
services
· VP of Operations - Provide frequent updates of client service activity, seek out direction and support to resolve
tickets, assist with technical support and other duties, regularly schedule one-on-one meetings, communicate
clearly and with emotional intelligence, partner on development initiatives
Professional Skills
· Experience with Windows Operating System administration, configuration, and system level application support
· Experience with network and server monitoring
· Proficiency in TCP/IP and network services such as DNS and DHCP
· Experience with server and workstation hardware setup, configuration and support
· Experience with Active Directory and Exchange servers and Microsoft Windows security concepts
Physical Requirements
· Frequent sitting/standing
· Frequent work with computers
· Driving is required
The System - Network Support Specialist provides remote and on-site technical support to clients.
Minimum Requirements
· Bachelor’s Degree or equivalent in IT-related field preferred
· 1-2 years as a Windows Systems Administrator
· MCSE or MCSA Certification preferred
Primary Responsibilities
· Resolve incoming support requests from clients
· Manage client network, server and workstation services
· Function as the MSP Platform (currently Kaseya) expert
Other Responsibilities
· Setup user logins, password, account information, and security for the servers
· Design, implement and support system backups
· Design systems and network configurations for optimum performance along with troubleshooting and problem
resolutions
· Document and maintain hardware, software and network standards
· Windows Architecture Design, implementation and support
· Other responsibilities as assigned by supervisor
Key Role Interactions
· Clients - Provide clearly communicated and well-executed customer service for support requests and managed
services
· VP of Operations - Provide frequent updates of client service activity, seek out direction and support to resolve
tickets, assist with technical support and other duties, regularly schedule one-on-one meetings, communicate
clearly and with emotional intelligence, partner on development initiatives
Professional Skills
· Experience with Windows Operating System administration, configuration, and system level application support
· Experience with network and server monitoring
· Proficiency in TCP/IP and network services such as DNS and DHCP
· Experience with server and workstation hardware setup, configuration and support
· Experience with Active Directory and Exchange servers and Microsoft Windows security concepts
Physical Requirements
· Frequent sitting/standing
· Frequent work with computers
· Driving is required
