• Company:
    Liberty Mutual Group
  • Location:
    Portsmouth, NH 03804
  • Job Category:
    Customer Support/Client Care
  • Industry:
    Insurance
  • Status:
    Full Time, Employee
  • Career Level:
    Experienced (Non-Manager)
  • Reference ID:
    08979
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New Business Phone Representative
Job Description

Boston-based Liberty Mutual Group is a diversified global insurer and fifth largest property and casualty insurer in the U.S. based on 2008 direct written premium. The Company also ranks 86th on the Fortune 500 list of largest corporations in the U.S. based on 2008 revenue. As of December 31, 2008, Liberty Mutual Group had $104.3 billion in consolidated assets, $94.2 billion in consolidated liabilities and $28.9 billion in annual consolidated revenue.

Liberty Mutual Group offers a wide range of insurance products and services, including personal automobile, homeowners, workers compensation, commercial multiple peril, commercial automobile, general liability, global specialty, group disability, assumed reinsurance, fire and surety.

Liberty Mutual Group (www.libertymutualgroup.com) employs over 45,000 people in more than 900 offices throughout the world.

Advance your career at Liberty Mutual - A Fortune 100 Company!
 
As a New Business Phone Representative,  you will be communicating with Sales Representatives and various departments with responsibility for providing excellent service by phone and email on pending Life Insurance and Annuity business.  You will be the key point of contact for our Sales Representatives for pending new business and will set the tone for the Life Company's service philosophy of 'Easy to do business with.'  You will also have responsibilities for reviewing life insurance and annuity applications for completeness and following up with Sales Representatives for any outstanding requirements.
  • Understand all aspects of New Business application review and payment processing and be able to both communicate requirements to Sales Reps and handle these tasks with a high degree of accuracy.

  • Provide outstanding customer service to all phone and written inquiries. Assists Sales Reps, Marketing, Accounting and Policyholder Services personnel with their questions and resolve issues relating to the issuance of new Life applications.

  • Exhibit a professional & positive attitude everyday.  Demonstrate the knowledge and focus to execute daily tasks as well as find opportunities to develop the role.  Demonstrate the flexibility to adjust priorities and areas of support as business needs change.

  • Reviews new business Life & Annuity applications for acceptability, completeness and accuracy.  Contact sales representatives by email and phone for required information and follows up for completion.  Responsible for maintaining turnaround time of reviews with department's stated service levels.

  • Ensures integrity of customer policy data in New Business system. Responsible for validating completeness and accuracy of information. Ensures information to generate policy satisfies external compliance and internal procedural requirements. Able to recognize and process exceptions effectively.

  • Occasionally participates in projects and cross-functional department teams.

  • Performs other duties as assigned.

Please note: the working hours for this position at 9:45 a.m. to 6:00 p.m.



 
  • Associates degree, or equivalent training required, and 1-3 years of experience in a customer service role.

  • Outstanding customer service (written and oral communication skills)

  • Must have demonstrated ability to work independently, prioritize, and analyze information to make logical decisions while managing multiple tasks simultaneously. 

  • Attention to detail is critical. 

  • Proficient computer skills, including familiarity with MS Office applications.

  • Basic understanding of Liberty Life products desired. Experience in Life and/or Annuity business preferred.

  • Willingness to continue learning and working towards professional designations.

 
 
Benefits:
We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:
  • 401K and Company paid pension plan

  • Medical coverage

  • Dental coverage

  • Paid time-off

  • Pay-for-Performance

  • Discounts on automobile and homeowner's insurance

  • Discount fitness memberships

  • Flexible spending accounts

  • Tuition reimbursement

  • Vision care coverage

  • Work/Life resources

  • Credit Union membership

  • Employee and Dependent life insurance

  • Disability insurance

  • Long-term care insurance

Overview:
 
We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way.
 
We believe that the Company's success is inextricably linked to our employees' satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success.
 
We believe our employees take pride in knowing that they help people live safer more secure lives everyday.
 
Responsibility. What's your policy?



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