Yoh Health Care has a direct hire opening for a Nurse / RN Call Center Director to join our customer in Salem, NH.

Job Duties:

• Oversee team member and be a resource to them on a clinical level and policy level
  
• Responsible for implementing company goals and department objectives & expectations.
  
• Researches and resolves customer service issues regarding specific cases and/or policies. Communicates problems and resolution to management, other departments, and callers.
  
• Interview, hire, train, and develop assigned employees, and evaluate team member’s performance including providing feedback.
  
• Develop and implement the clinical and operational policies and procedures. Review and update periodically.
  
• Promotes a positive and cooperative working relationship among team members, other team leaders, management, and other departments.
  
• Identify potential risk management issues with timely follow-up.
  
• Fiscal responsibility/accountability as outlined in the budgetary process providing updates through reports
  
• Prepares, analyzes, and submits administrative reports.
  
• Able to function in Nurse Counselor role, and any other capacity as needed during period of extreme staffing shortage.
  
• Able to manage multiple priorities.
  
• Key contact for clients during implementation and upon completion of implementation.
  
• Travel is occasionally required to meet client needs, support sales intiatives and other promotional activities.
  
• Must have 24 hour on-call availability.
  
• Participate in RFP process.