**Application required - Please visit www.tacomacc.edu for a complete job announcement & application**

BASIC FUNCTION

This position is responsible to oversee the grading and transcript process in the Enrollment Services department to include scheduling end of quarter grading process, process research requests and transcript discrepancy inquiries, process transcripts for high school students attending the Tech-Prep program, and answer records related inquiries from current and former students under federal privacy guidelines.  This position works closely with the Registrar to meet program objectives.

ESSENTIAL FUNCTIONS

·         Release student information, under private & state agency guidelines, to public agencies upon request, using a high level of discretion.

·         Oversee the grading and transcript process in the Enrollment Services department, which includes scheduling end of quarter grading process, and processing research requests and transcript discrepancy inquiries.

·         Promptly respond to & track email requests received on the information request line.

·         Perform regular MIS (Management Information Systems) cleanup.

·         Ensure grades are posted to folder on web site.

·         Process registrations & transcripts for high school students attending the Tech-Prep program.

·         Using a high level of discretion, respond to inquiries regarding current and former student records.

·         Reviews the weekly enrollment report, either dropping or placing holds on unpaid enrollments and notifying appropriate department of unpaid fees/tuition.

·         Initiate and schedule SMS reports, ensuring accurate information is transmitted.

·         Review and process instructional division schedule change requests.

OTHER FUNCTIONS

·         Perform related duties as assigned.

MINIMUM QUALIFICATIONS

• High school graduation or equivalent.
• Two years FTE of clerical/office experience.
• Intermediate word processing and spreadsheet skills.

PREFERRED QUALIFICATIONS

• Intermediate database experience.
• Intermediate level experience with internet/email.
• Records management experience.

CONDITIONS OF EMPLOYMENT

·         Successfully pass a Washington State Criminal History Background Check prior to employment.

 THE SUCCESSFUL CANDIDATE MUST DEMONSTRATE

·         Excellent verbal and written communication skills.

·         Excellent customer service skills; including establishing, building, and maintaining internal/external customer satisfaction.

• Developed organization and time-management skills.
• An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
• Ethics and integrity.
• Ability to adapt easily to change.
• Focus on results and desired outcomes and how best to achieve them.  Identifies what needs to be done and proactively takes appropriate action.
•  Respond to difficult, stressful, or sensitive situations in ways that minimize potential conflict between staff and students/public.
•  Ability to maintain a high level of confidentiality.

APPLICATION MATERIAL & PROCEDURES

Complete application packages must include the following: (Packages received that do not contain all of these materials will not be considered by the screening committee.)

1. Tacoma Community College application
2. Cover letter and resume.  In your cover letter indicate how your background and experience meets the qualifications for this position.  Specifically address your experience and professional skills that will assist you to successfully support the customer service needs of the Enrollment Services department.

Application materials must be returned to the Human Resources Office, on or before 5:00 p.m. on November 13, 2009, or postmarked by the same date.

SELECTION PROCESS

Selected candidates will be invited for an interview.  A skills assessment may be given to selected candidates.

Terms of Employment

This is a full time classified staff position scheduled to work Monday through Friday, 8:00 am – 5:00 pm.  The salary range for this position is $2,161.00 - $2,789.00 per month.  Tacoma Community College offers a generous benefits package to include: health, dental, life and long-term disability insurance, state retirement, vacation leave, sick leave and holiday pay.  A collective bargaining agreement exists and membership in the Washington Federation of State Employees or payment of a service fee is required within 30 calendar days of employment.  The layoff unit for this position is “all other WFSE classified”. 

Corrected or extended recruitment notices will be posted in the Human Resources office.

All documents submitted as part of the application package become the property of the College and will not be returned.

Tacoma Community College is a smoke-free/drug free environment.

All persons hired must verify their identity and eligibility to work in the United States.

Applicants with disabilities who require assistance with the recruitment process will be accommodated to the extent reasonably possible.

This recruitment announcement does not reflect the entire job description.  The applicable position description will be provided to the successful candidate.

Tacoma Community College values diversity and is an Equal Opportunity Employer and Educator.

6501 S 19^th St Bldg 18, Tacoma WA  98466   253-566-6024 or TDD 253-566-5319 www.tacomacc.edu  hr@tacomacc.edu