Growing Internet Company in Central NJ is seeking an office clerk with extended customer service experience who is an ambitious self starter and can work independently.

This position involves a lot of general office duties and light customer service tasks such as phone and email communication with customers and suppliers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions.

Responsibilities include taking orders via the phone and Internet, inputting orders and data entry, responding to customer requests and inquiries regarding product availability, status, pricing, shipping, current promotions, and sample requests. Running on-line searches, filing and other basic office functions.  Basic experience in using HTML is preferred.

Responsibilities:

·         General office duties.

·         Data entry.

·         Perform search engine marketing activities.

·         To assist customers with sales.

·         To use our order management system to place orders, check orders, customer inquiries.

·         Demonstrates clear and polite written and oral communication.

·         Escalate customer issues appropriately and correctly. Demonstrates timely, accurate, and professional customer service.

·         Maintain a positive and professional demeanor that portrays the company in a positive light.

·         All other duties as assigned.      

Requirements:

·         High School Diploma or equivalent a minimum. Some college desirable.

·         Basic computer & internet/email knowledge required. 1-3 years experience preferred.

·         Excellent written and oral communication skills.

·         Well organized and detail oriented.

·         Promotes and maintains a positive rapport with customers.

·         Coordinates with customer, management team, and warehouse personnel to fulfill customer needs.

·         Ability to resolve customer concerns and problems.