Qualifications:

• Proficiency in Microsoft Office including Word, Excel and PowerPoint, Outlook and Photoshop. 
• Creative problem solving skills.
• Strong communication skills: verbal and written.
• Ability to interact successfully with both agents and external customers at all levels.
• Basic math skills which include addition, subtraction, multiplication, division, percentage, fractions and the ability to calculate commissions, interest and discounts.
• Ability to multi-task, prioritize and be flexible with changing business needs in a team environment. Also, must understand tasks and offer ideas to improve processes and performances.
• Working knowledge of computers, office equipment and standard office procedures.
• Type’s correspondence for management/team including word processing/letters, memos and forms.
• Preferably have background in real estate industry.
• Main contact for telephone coverage (i.e., answers phones for management/team, takes messages, refers callers on accordingly.)
• Assists in compiling packages of pre-determine materials.
• The ability to work positively and with poise in a team environment.

Essential Duties and Responsibilities:

May include but are not limited to:

• Manage all office administration tasks and cross-training, including general, office and business supply orders, equipment maintenance, maintain files (inclusive of Iron Mountain file storage & security) and oversee general office appearance and repair issues.
• Assist Branch Manager in recruiting, training, and scheduling; act as back-up for all other support positions.   
• Provides back-up telephone coverage (i.e., answers phones for management/team, takes messages, refers callers on accordingly.)
• Assists in compiling packages of pre-determine materials.
• The ability to work positively and with poise in a team environment.
• Provide desktop support to the office; train sales associates on office technology and telephones; identify problems and implement fixes with office software.
• Manage branch accounts payables and receivables, obtain necessary approvals and submit to regional accounting office; process expense reports.
• Act as a back-up when sales associates come on board and process paperwork upon hiring; order business cards, name badges; assist with preparation of buyer packets; provide consistent level of support in the processing of all transactions.
• Train sales associates on phone and other office systems.
• Maintain pending sales and closings in Trident, audit and maintain related records of listings, contracts and closings; review files to make certain that all necessary documents and approvals are included; gather and communicate information for settlements to attorneys and accounting staff; process sales transactions.  Cross-train and be a back-up on listings and recruiting processes.
• Manage MLS and company websites including: enter HomeBase, Trident and other company policy Intranet/extranet web tools.
• Adapts and is flexible with responsibilities according to market conditions or company policy adjustments or enhancements.
• Visibly takes pride in appearance by dressing professionally, completes work entirely and accomplishments tasks delegated.
• Takes care of phone and other office systems within the location.

Customer Focus:

• Ensures timely and effective follow-up and high quality of service to agents and outside customers/clients.
• Continually seeks out ways to improve service to customers and clients.
• Always greets the public with a smile.
• Offers to help to accomplish tasks or objectives by directing to the correct person or asks Branch Manager for assistance in knowing how to handle.
• Offers ideas of solutions when obstacles arise.

Communications:

• Communicates and shares information openly and effectively using good interpersonal and written skills.
• Keeps confidential matters or files private when necessary.
• Conveys intended messages clearly; both written and verbally.

NRT http://www.nrtllc.com , a division of Realogy http://www.realogy.com and its subsidiary companies, will provide equal employment opportunities to all applicants without regard to an applicant’s race, color religion, sex, national origin, age, marital status, veteran status, disability, or any other status protected by law. Excellent benefits: medical, dental, vision, 401K, short and long term disability, paid time off. Interested candidates please submit resume to http://www.realogy.com/careers   IRC 19042