Job Description for Account/Office Manager

Position Description:

The Account/Office Manager serves as the primary business contact for the client and is responsible for client satisfaction. The Account Manager is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the Account/Office Manager should build relationships with clients to encourage new and repeat business opportunities.

Responsibilities:

• Responsible for all client communications, conflict resolution, and compliance on client deliverables.
• Reviews all aspects to ensure quality standards and client expectations are met.
• Owns the contract and contract renewals for existing and potential new clients.
• Works closely with the Operations in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
• Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
• Aware and in pursuit of opportunities for account growth and new business, involving the Executives.
• Communicates the client's goals and represent the client's interests to the team.
• Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
• Understanding of company capabilities and service, and effectively communicates all offerings to the client.
• Responsible for recruiting and training
• Maintain Office Records.
• Responsible for health safety policies and ensuring that they are being adhered to
• Handle Customer complaints and inquiries

Requirements:

• Must have experience in NYISO or experience with ESCO
• Must have experience in Energy (Electric) market
• Proven Account Management skills required in order to create, maintain and enhance customer relationships
• Extremely detail oriented
• Technical competence (understand software, hardware, networks, etc)
• Motivated, goal oriented, persistent and a skilled negotiator
• High level of initiative and work well in a team environment
• Excellent written and oral communication skills
• Handles stressful situations and deadline pressures well
• Plans and carries out responsibilities with minimal direction