We're not one of the Big Four, and that's just fine with us. We're large enough to offer the resources our clients need, yet small enough to deliver our services with a personal touch.

What makes Crowe Horwath LLP attractive to our clients also makes us attractive to our people. As one of the top 10 public accounting and consulting firms in the country, we can offer people a broad range of career opportunities and highly competitive compensation. Our size allows us to maintain an open and relaxed atmosphere, and the firm appreciates the importance of balancing a rewarding career with a satisfying personal life.

Whether you come to us straight out of college or from another professional position, you'll be glad you chose Crowe. Crowe is different and proud of it.

Crowe Horwath LLP is one of the top 10 public accounting and consulting firms in the United States. Under its core purpose of "Building Value with Values^®," Crowe assists clients in reaching their goals through audit, tax, risk, and consulting services. With 25 offices and more than 2,500 personnel, Crowe is recognized by a number of organizations as one of the country's best places to work. Crowe serves clients worldwide as the leading independent member of Crowe Horwath International.

At Crowe, we strongly endorse an open door policy.  Our partners are approachable and accessible across the entire organization. Our team-based culture encourages partners to be in touch with our professionals and active on client projects. The partners of our company lead by example and maintain a strong two-way channel of communication with their teams.  We strive to create an environment that is relaxed, fun, dynamic and fulfilling.  Our team-based culture has not only resulted in successful projects, but in long lasting friendships as well.  Overall, our people find their career choices to be highly rewarding and fulfilling.

Enterprise Solutions (ES) supports Crowe personnel on a firmwide level by providing financial services (financial reporting, billing systems and reporting, facilities management) and information services (audit and tax technology, process and solutions engineering, technical services), as well as office operations services on a local, day-to-day basis.

The person in this position is responsible for office operations activities in the Indianapolis North and Downtown offices and the Fort Wayne office.  Reports to the Indiana/Michigan regional office operations leader, is a member of the firmwide office operations leadership team, and a member of the local office advisory committee.  Provides leadership and manages the office operations team consisting of 16 people.  Understands the firm's operational goals and has an impact on the level of understanding for team members.  Areas of office management responsibility includes front office administration, mail and production services, file management, tax processing, conference and meeting planning, day-to-day facility management, and administrative support covering a wide range of services.

ESSENTIAL FUNCTIONS

Operations Team Management

• Lead and manage the operations team including formal coaching, career development, performance management, and scheduling of work.
• Continuously assess operations staffing and skill needs, and services provided to our clients. Responsible for implementation of firmwide policies, standards and compliance at the facility level.
• Manage the annual budgeting process (operating and capital), salary adjustment and success sharing bonus process and promotion process for the local office operations team, working in collaboration with office operations firmwide leadership to ensure consistency within the office and across the firm.
• Responsible for accounts receivable management, checking account, petty cash and accounts payable approval for the facility.
• Collaborate with the Firmwide Real Estate Team in relation to office expansion, space improvements, and design and safety and security.
• Oversee day-to-day facility needs and activity working with building management. 
• Responsible for business planning and strategic office initiatives as part of the LOAC.
• Member of various local office committees focused on employee welfare.
• Managing new hire orientation, new hire planning and set up and exit process.

•  5-7 years experience in a professional services environment preferred.
• College degree required.
• Some travel for training and meetings.
• Strong leadership skills, as well as being a "team player" and flexible.
• Strong organizational, time management and logical thinking skills.
• Strong judgment and analytical skills.
• Strong people services skills with focus on performance recognition.
• High energy level, comfortable performing multifaceted projects in conjunction with normal activities.
• Strong coaching and people management skills including effective management of performance issues.
• Develops professional and respectful relationships with the LOAC members and other leaders in the firm including all levels within ES and office operations; Capacity to deal effectively and credibly with upper management.
• Ability to establish credibility and be decisive, but able to recognize and support the partnership's preferences and priorities.
• Proficiency in planning written and verbal communications.
• Results and profit-oriented with the ability to balance other business considerations; capacity for rendering objective business decisions.
• Strong technical skills (i.e., Microsoft Word, PowerPoint, Excel, web based applications, etc.).

Other Requirements

• Estimated Travel - potential of one overnight per month associated with CPE, quarterly meetings, etc.  More travel potentially required in the beginning related to training.
• Estimate an annual average of 15% to 20% overtime.

Visit Crowecareers.com and find out what it's like to work with people who love what they do!

EOE
M/F/D/V