Job Title: Operations Manger

Location: Des Moines, Iowa

Industry: Defense/Firearms/Law Enforcement

Job Type: Full Time

Description/Keywords:  Operations, Logistics, Distribution, Professional Development, Warehouse, Call Center

The Company:

For over 70 years, the Employer has been providing quality Gunsmithing tools, gun parts and service to the firearms industry.  The Employer has built a reputation in the industry for their identifiable products and their promise of service, selection and satisfaction.

The Position:

Leadership

• Builds strong operations leadership team.
  
• Provides mentoring as a cornerstone to managerial career development.
  
• Holds direct reports accountable for providing performance coaching and career development opportunities to direct reports in their respective areas.
  
• Foster a success-oriented, accountable environment within the company

Operational

• Responsible for the measurement of all processes, internal and external, that relate to operational effectiveness.
  
• Ensures Call Center, including Technical Support, provide excellent customer service and effectively represent the Employers Brand.
  
• Works with IT to implement and effectively manage remote call center operations.
  
• Collect, analyze data to evaluate operational effectiveness, and make recommendations to solve problems.
  
• Identifies inefficiencies and analyzes and reports solutions to correct them.
  
• Escalates and directs activities during systems problems, participates in post-mortem analysis of problems, providing inputs for future process improvements.
  
• Reviews ongoing performance results to targets, takes corrective measures.
  
• Participate as a member of the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designated to accommodate the growth objectives of the organization.
  
• Formulate and recommend operational policies and programs that guide the organization in maintaining and improving its competitive position and the profitability of the operation
  
• Negotiates purchase and service agreements with vendors of capital equipment

Strategic

• Assist company officers and senior staff members in the development and formulation of long and short-range planning, policies, programs and objectives.
  
• Builds, develops and manages operations leadership team capable of carrying out needed operations strategies
  
• Provide day-to-day leadership and management to the organization that mirrors our mission, core values, and market branding.
  
• Enacts contingency plans.

Facilities

• Initiate and coordinate major projects, (e.g. plant layout changes, installation of capital equipment, major repairs, etc.).
  
• Responsible for ensuring structural integrity of facility and surrounding grounds.
  
• Responds to various developing conditions as well as crisis situations.

Financial

• Oversees operations budget to ensure compliance with organizational expenditure requirements.

Regulatory

• Responsible for ensuring that all operational activities in the areas of shipping are in compliance with federal, state, local, and governmental agencies requirements.
  
• Complies with all laws related to employment and promotes the company’s Affirmative Action Program.

Basic Qualifications:

• BA/BS in Industrial Engineering or Business Administration and 10+ years experience in a Call Center and/or Fulfillment Center environment (preferably both)
  
• A minimum of 5 years experience managing a significant segment of a large operation or the entire operation of a smaller organization.
  
• Technical skills in Lean Manufacturing, Kaizen, TOC, Process Improvement, freight and distribution, materials management and production scheduling.
  
• Certification in Six Sigma, Lean Manufacturing, Visual Inventory, or CRM.
  
• Strong analytical skills and statistical background.
  
• Exceptional interpersonal skills and a proven ability to mentor others.
  
• Proven ability to plan for both long and short term.
  
• The ability to organize and manage multiple priorities.
  
• Problem analysis and resolution at both a strategic and functional level

Additional Skills:

• MBA
  
• OPM
  
• Change management
  
• Organizational development
  
• Computer proficiency

David Barton
SITER - NEUBAUER & ASSOCIATES
5001 Byers Avenue
Fort Worth, TX 76107
(V) 817-989-9700 ext. 32
dbarton@sncompanies.com
www.sncompanies.com