Robert Elizalde State Farm Insurance Agency is one of the most dynamic and ambitious Insurance agencies  you will ever come to find.  We have a dynamic team of both Sales and Service professionals with one goal in mind,  SUPERIOR customer service & retention.

Simply put, we think the entire agency can be GREATER than it's ever been before. And that's what drives us to work harder, aim higher and expect more from one another.

Here, you'll be empowered to make an immediate impact and you'll acheive more than you ever expected.

CORE COMPETENCIES INCLUDE:

*Monitor and assess work processes for accuracy, improvement and quality of output

*Identifies opportunities to improve efficiency, simplicity and revenue

*Identify Key Performance Indicators (KPI's) to measure process and personnel success for model improvement

* Ability to drive process improvement

*partner with appropriate resources to recruit, develop and manage a high caliber workforce with minimal turnover

* maintain a positive work environment that supports high performing teams and rewards people based on performance

*create quality action plans and develop a climate for superior customer service and business results.

* familiarity with KOLBE (or similar) team assesment

* BS/BA in business or related field or advanced degree a plus

*5-7 years of management experience in leading TEAMS

*5-7 years experience in operations management with proven resutls

* ability to drive change and influence individuals

* Strong, independent decision-making ability

*Proven success in business planning

* Highly collaborative individual with ability to influence others and build strong professional relationships

* Empowers and motivates others

*Excellent oral and written communication

*ability to multi-task at a high level -  a must

*strong interpersonal skills