Located in Addison, Texas, Aerospace Insurance Managers, Inc. (AIM) is a subsidiary of Hallmark Financial Services, Inc.  Aerospace Insurance Managers markets and underwrites small aircraft and airport exposures.  Products are distributed through a small number of aviation specialty producers and offer in 47 states.

The Operations Manager manages and coordinates the activities of workers engaged in a variety of Operations positions by performing the following duties.

• Direct responsibilities of assigned organization and Operations staff positions to accomplish business objectives for the following areas; Underwriting Support, Policy Services and Mail Room services.


• Manage the daily business workflow; work with all employees to ensure procedures are properly documented, service expectations are properly communicated and that staffing schedules are maintained to achieve the established service standards.


• Issues written and oral instructions consistent with the chief operating officer’s policies and objectives and ensures their execution.


• Responsible for ensuring employees are properly trained and adhere to established process and procedures.  Identifies and organizes cross training efforts.


• Regularly review processes and modify workflow and procedures to improve efficiencies.


• Provides input and recommendations for system requirements and enhancements to IT on a regular basis.


• Communicate with Agents and Underwriting in an effort to prevent and/or resolve service related issues.


• Coordinate the audit of monthly transactions processed by the Policy Services department prior to billing download to facilitate the accuracy of the monthly agent statements.


• Coordinate the submission of state filing requests to the Home Office Compliance department.  


• Ensure effective controls to support operational efficiencies both internally and externally, including automation. 


• Resolve conflicts and facilitate change in the structure of the Operations group to ensure objective fulfillment and swift response to problems and opportunities.


• Work closely with other department managers to identify, develop and implement practices to improve overall quality and results.


• Communicate maintenance needs of facilities with building management. Coordinate facility enhancements and/or relocation with appropriate parties.

 Education/Experience:

Bachelor’s degree (B.A.) from four-year College or university; four or more year’s related experience and/or training; or equivalent combination of education and experience.  Prior property/casualty insurance industry experience is required, with a preference for aviation insurance.

·          Solid experience in management of an Operations unit; strong knowledge of financial and operational levels

·          Detail oriented with the ability to work in a team environment and be flexible to daily changing needs and job duties

·          Ability to understand business needs and translate into system requirements for communications to others

·          Ability to analyze and problem solve, working closely with others to coordinate and complete projects

·          Excellent oral, written and interpersonal communication skills.

We offer a competitive salary and benefit package.  If you meet the qualifications and requirements listed above, please submit your resume.

**Principals only - no recruiters and/or agencies.