Job Summary
- Company
- Krispy Kreme Doughnut Corporation
- Location
- Winston Salem, NC
- Industries
- Restaurant/Food Services
- Food and Beverage Production
- Job Type
- Full Time
- Employee
- Years of Experience
- 5+ to 7 Years
- Education Level
- High School or equivalent
- Career Level
- Manager (Manager/Supervisor of Staff)
Operations Market Manager
About the Job
Krispy Kreme Doughnut Corporation Operations Market Manager-NC/SC/VA Territory Overview of Position: Market Manager– is responsible overseeing all Retail sales and operations for stores in the assigned market. The market manager maintains an organization that exceeds customer expectations, fosters teamwork among staff, develops staff members’ abilities and competencies, and works to achieve the financial objectives established for the assigned market through revenue and cost management initiatives. The market manager works with the Division Director and other Krispy Kreme management in continuing to develop the market. Principal Duties and Responsibilities: Sales · Directing and managing market sales efforts, which may include goal setting, sales training, Hot Light times, retail sales, fundraising, up-selling. · Offering innovative ideas for maximizing sales. · Talking with customers, handling their complaints and acting on their suggestions when appropriate · Maintaining each store’s community involvement via advertising, sponsorships, and promotions · Achieving business plan objectives and profitability as described in the market operating plan and established financial goals Production · Supporting general managers through goal setting, training and accountability in controlling flow of ingredients and utilization of labor to ensure adequate production at the required quality level · Working with general managers to understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall store performance · Working with general managers to implement operating methods and procedures designed to eliminate production problems and improve product quality · Working with general managers to Understand and implement store quality control procedures, including standards · Ensuring that Shop GMs are coordinating production schedules to meet customer demands and minimize labor hours Safety and Sanitation · Assisting general managers by demonstrating safety consciousness and promote store safety, e.g. shoes, floor cones, MVR’s, etc. · Ensuring a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc. Equipment · Supporting general managers in directing and approving all maintenance, improvements and repairs of the building and equipment · Overseeing proper upkeep of store facility and equipment · Ensuring that Scheduled maintenance is occuring Personnel · Supporting and assisting general managers in recruiting all other store employees · Recruiting, hiring, training, documentation, dispute resolution, and termination of general managers, assistant managers, and management trainees · Building a team of customer-focused employees · Assuming responsibility for and demonstrating leadership in employee development, including Assistant Managers and Manager Trainees · Communicating to all general managers and consistently enforcing all store policies, standards, and practices Accounting · Through communication, negotiation and goal setting with general manager, completing and managing income and expense budgets, including accounts/receivable, profit and loss, etc. · Ensuring the completion of required corporate reporting documentation (financial and operational) · Ensuring the proper management of company resources responsibility including, inventory control Leadership · Communicating and model company standards and policies · Implementing efficiently and effectively directives from corporate and divisional management · Ensuring the development of store organizations to promote efficient operations · Acting as a liaison between the corporate level of Krispy Kreme and individual stores and their customers · Implementing procedures to maximize production efficiency, enhance overall store performance and limit waste · Filling in when necessary during managers’ vacations or for other absent employees · Other duties as assigned Essential skills and Experience · A minimum of 3 yrs of multi unit management experience is required · Previous operations management experience with a QSR concept is required · Communication, supervisory, and organizational skills required. · Computer literacy and experience in a production environment preferred. · Successful Krispy Kreme market managers are individuals who set goals in a team environment, establish plans to meet those goals, and coach team members to achieve them. · High school diploma or equivalent is required · Considerable experience with food, management, production, and customer service is required · Self-motivation, creativity, and adaptability · Strong communication, organizational, problem solving and leadership skills · Pleasant disposition, sociable, accommodating nature, and enthusiasm · Pass a pre-employment drug screen and criminal background check Nonessential skills and Experience: · College degree Physical Demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Activity · Carrying · Writing · Bending · Stooping · Grasping · Standing · Twisting · Sitting · Lifting · Walking · Filing documents · Communicating with customers and co-workers · Using telephone and fax machines Physical Requirements · Lifting up to as much as 50 pounds occasionally · Physical activity is extremely infrequent but can occur if needed to fill in for absent employees · Travel required Visual/Audible Acuity Requirements · Must be able to meet requirements for a driver’s license Working Conditions: · The worker is subject to inside environmental conditions. For immediate consideration, please apply online at WWW.KRISPYKREME.COM Krispy Kreme supports a diverse and drug free workplace. EOE. | ||||
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Krispy Kreme Doughnut Corporation
