ZC Sterling and its subsidiaries have served the mortgage industry for more than 30 years and the homebuilder industry for more than 55 years. ZC Sterling's philosophy of service-driven innovation is what makes us a leading provider of specialty insurance and outsourcing solutions provider for the mortgage, homebuilder and insurance industries.

Today, ZC Sterling is a part of QBE the Americas' Specialty portfolio.  QBE is one of the 25 largest insurance and reinsurance groups in the world and maintains offices in 45 countries.  ZC Sterling's industry-recognized serviced are provided by more than 1200 employees from offices across the country in Atlanta, Georgia; Irvine, California; West Hills, California; Raleigh, North Carolina; Jacksonville, Florida; Harlan, Iowa; Lincoln, Nebraska; Taos, New Mexico; Dallas, TX.

Job Summary:  Oversee all aspects of the Operations Support team to provide timely and accurate reporting, forecasting, scheduling and financial data resources to support the Customer Care operation.  Provide direction, coaching and performance management for a team of employees.

• Oversee unit responsible for:
  • Daily, weekly, monthly reporting to clients and management
  • Time tracking and billing
  • File processing
  • Scheduling, forecasting and variance
• Supervise Operations Support personnel to include work allocation, training, and problem resolution; evaluate performance and motivate employees to achieve peak productivity and performance.
• Consult with and advise clientele on the use and implementation of data; collaborate as appropriate with clientele on the structuring and development of data requirements.
• Develop and establish policies and objectives consistent with company goals to ensure efficient operation of Operations Support Team.
• Identify opportunities and implement change to attain efficiencies and standards within area of responsibility.
• Interface with internal and external departments for ongoing support of programs/changes/needs.
• Assist staff in completion of assigned work to meet deadlines.
• Manage projects, initiatives, tasks as assigned.

• Demonstrated data analysis expertise and experience.
• Communication and analytical ability at a level to successfully interact with technical and business team resources as well as departmental managers.
• Demonstrated organizational skills.
• Effective communication and leadership skills.
• Demonstrated project planning and scheduling skills.

• Bachelor's Degree required
• 3 - 5 years experience required
• Ability to type 5000 keystrokes per hour required.

ZC Sterling is an equal opportunity employer. It is the policy of ZC Sterling that all employees and applicants for employment will be treated in all respects on the basis of their merit and qualifications and without regard to their race, color, national origin, age, disability, sexual orientation, religion, gender, military status, marital status or ancestry