Digicon Corporation, established in 1985, is a full-service Information Technology Integrator and Solutions Provider to both government and commercial customers. Digicon employs approximately 300 employees throughout the Washington metropolitan area, as well as several other major cities across the nation.

We are currently in search for an Operations Tech Support Analyst to work at our client site in Chicago, IL.  This is a full-time employee position with Digicon Corporation.

Position Description:

The candidate shall provide desktop support for the client’s Chicago office. This work shall include, but not be limited to, taking calls from users, providing technical advice, performing problem analysis/detection/resolution, and providing general system and software user support. The typical users supported by the Customer Support Centers (CSC) operate in the MS Windows XP and Vista operating environments. Software in use is primarily COTS packages such as: MS Office, MS Outlook and Internet Explorer. The candidate shall also support the client’s specific systems, which have been primarily developed using COTS (i.e., PowerBuilder / .Net) software.

·         Repair of PCs and peripheral equipment and maintenance of software

·         Tracking and documentation of all reported problems and service requests

·         Follow up with a weekly survey of customers (e.g., telephone, email, web-based and/or paper-based surveys)

·         Troubleshooting/correcting user problems with hardware and software

·         Installation of new equipment and preparation of old equipment for surplus

·         Analysis of trouble calls, which includes determination of trends and developing proactive solutions to preclude proliferation of the problem trend

·         Physical inventory of IT asset management

·         Installation/configuration of hardware and software to include desktop computers, monitors, scanners, printers, and laptops

·         Development of standard operating procedures (SOPs)

·         Assistance in the development of standardized reports and reporting procedures

·         Conduct feasibility studies and needs analyses of new hardware and software

·         Coordinate with the Chicago OITS personnel, the DC Customer Support Center Manager, Configuration Manager, Training Director, and other OITS support teams to provide improved communication and service to OITS customers

Position Requirements:

·         3 years related experience and MCDST or better

·         Associate’s Degree in Comp Sci, Info Sys, Engineering, Business or a related field

·         Strong customer support skills and use of ticket management system like Remedy, Clarify, FootPrints, etc. preferred

All candidates must be authorized to work in the US for any employer and able to pass a background check.  No relocation assistance is available. EOE M/F/D/V.

If you are interested and qualified for this exciting opportunity, please apply online at https://tbe.taleo.net/NA6/ats/careers/jobSearch.jsp?org=DIGICON&cws=1 .