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Job Description:
The Allstate Corporation is the nation’s largest publicly held personal lines insurer. A Fortune 100 company, with $156 billion in assets, Allstate sells 13 major lines of insurance, including auto, property, life and commercial. Allstate also offers retirement and investment products and banking services. Allstate is widely known through the “You’re In Good Hands With Allstate®” slogan. Allstate was founded in 1931 and became a publicly traded company in 1993.
1. Project Implementation
- Can identify resources/support, stakeholders who can influence and implement decisions regarding the business application
- Participates in process improvement meetings with Allstate Enterprise and other service centers and channels. Assist with training employees and developing measurements to evaluate the effectiveness of the business applications
- Working knowledge of system application in area of accountability
- Advanced Working knowledge of internal and external workflow procedures
- Working knowledge of specific company products and services in area of accountability
- Recommends system applications
- Recommends project implementation procedures
- Approves project specification and detail design
- Advanced working knowledge of computer applications and resources
- Advanced working knowledge of expense management
- Advanced working knowledge of products and services
- Advanced working knowledge of project life cycle (Method 1, Inspection Methodology)
- Advanced working knowledge of policy life cycle and service center workflow
- Advanced working knowledge of analytical/problem solving skills
- Advanced working knowledge of Microsoft suite of products
- Develops, maintains and leads the project as defined in the area of accountability
2. Provides technical support
- Provides technical support, reviews existing procedures/processes, and recommends and implements process improvement for assigned area
- Assist with identifying training needs and conduct training. Assist with the development of technical training material
- Maintains and executes the Business Continuity Plans for assigned area
3. Implement and/or monitor audit/compliance controls
- Reviews existing processes in assigned areas for audit/compliance control
- Identify education/training resources for front line employees on internal processes and audit requirements
- Conduct audit reviews for assigned area, analyze results, implement corrective action that prevent the re-occurrence of compliance issues
4. Develop/maintain effective working relationships both internal and external
- Responds to routine inquiries or problems with increasing complexity
- Coordinate/ and conduct meetings to meet identified objectives
- Establish effective partnerships with vendors to work together to resolve operational concerns and achieve business results. Assist in the selection, purchasing process and implementation of new vendor technology that will enhance operational processes
- Can explain a strategy using given goals and objectives to gain agreement or understanding in any given situation
- General working knowledge of budget and expense analysis
- General working knowledge of plan, forecast and budget
- Advanced working knowledge of department goals and objectives
- Advanced working knowledge of company organization, structure, policies and procedures
5. Demonstrate leadership skills to guide, direct and develop employees
- Practices effective time management to ensure timely completion of projects
- Assists in the growth and development of employees through training and guidance
- Is a role-model for front-line employees by demonstrating a high level of commitment to achieving company goals and no bias in interactions with colleagues or customers, and behaving consistently with Allstate's ethical standards
- Demonstrate skills in interpersonal interactions, independent thinking and judgement
6. Manage Human Resources
- Assign/establish job duties and responsibilities for unit employees
- Establish/communicate work procedures and job performance standards
- Monitor/approve training needs
- Counsel and coach employees
- Evaluate employees performance and potential and provide recommendations
- Conduct checkpoint meetings for performance and recommend Performance Development Summaries, merit increases, promotions, transfers
- Interview and recommend qualified applicants
- General working knowledge of company polices and procedures
7. Communicates Information
- Attends/conducts meetings to provide and receive both routine and complex information, reports, changes in procedures
- Responds to as well as conducts audits, surveys or other information requests from internal and external sources
- Conducts training classes in areas of specialization
- Answers routine inquiries requiring interpretation of policies, procedures, rules and regulations.
Experience, Knowledge, Formal Training: Fundamental knowledge of business area's processes and best practices in connection with team objectives.
Analytical/Technical Skills: Application of standardized mathematical and analytical procedures to reconcile, manipulate and analyze data.
Ability to leverage technical skills in the achievement of team objectives.
Communication Skills: Moderate communications skills required to draft reports, memos, and business letters; and give instructions to others.
Job complexity: Concentrates on a variety of clearly defined processes requiring an established approach for resolution.
Decision-Making: Makes decisions, solves problems and meets challenges in completing work. Supports the implementation of strategic team objectives.
Contacts: Contacts include occasional interactions with senior local management.
Explains and discusses detailed information to gain and secure understanding.
Scope and Impact: Achievement of results has limited influence on important objectives of the unit.
Management Guidance Received: Work assignments and projects are assigned, and management periodically tracks progress made towards goals. Management remains available for consultation on a frequent basis.
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