Committed. Competitive. Constructing our Future.
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
We are currently looking for a Outside Property Claim Representative. Please read on for more details regarding this position.
JOB DESCRIPTION:
SUMMARY:
Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality.
PRIMARY DUTIES:
Handle 1st party Property claims of moderate complexity as assigned.
Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.
Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.
Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces
Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.
Establish timely and accurate claim and expense reserves.
Negotiate and convey claim settlements within authority limits.
Write denial letters, Reservation of Rights and other complex correspondence.
Control damages through proper usage of cost containment tools.
Meet all quality standards and expectations per Best Practices.
Maintain an effective diary system and document claim file activities in accordance with established procedures.
Manage file inventory to ensure timely resolution of cases.
Handle files in compliance with state regulations, where applicable.
Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.
Identify and refer claims with MCU exposure to the supervisor.
Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.
Perform administrative functions such as expense accounts, time off reporting, etc. as required
Perform any other duties as required.
Occasional Catastrophe Duty, including other offices and states may be required.
EDUCATION/COURSE OF STUDY:
College degree or equivalent in business discipline.
WORK EXPERIENCE:
Previous property claim handling experience is preferred.
Knowledge of construction, estimating and estimating system (Xactimate preferred)
CERTIFICATES/DEGREES:
Valid driver's license
COMMUNICATION SKILLS:
Must display solid verbal and written communications skills.
COMPUTER SKILLS:
Hardware and software skills and abilities including computers and other similar electronic devices.
OTHER:
Excellent organizational skills with the ability to work independently.
Solid analytical skills.
Excellent negotiation skills.
In addition to an exciting environment, we offer:
* Competitive base salary with additional opportunities for variable pay through recognition programs and incentive awards
* 401(k) with company match
* Comprehensive health plans that include coverage for same sex/domestic partners
* Strong work/family and employee assistance programs
* Tuition reimbursement
* Vacation Purchase Plan
* Training/Development opportunities
We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. Explore what we have to offer.
For immediate consideration for this position, please click on the "Apply Now" button at the bottom of this posting.
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
