PATIENT CARE MANAGER

As a member of the nursing leadership team and in collaboration with other members of the interdisciplinary healthcare team, and in accordance with the NH Nurse Practice Act, all applicable regulatory and specialty standards and EHS policies and procedures, the Patient Care Manager/CNS provides peer/horizontal leadership accountable for the clinical nursing management of patient care and the care environment. Maintains detailed knowledge of all patients in caseload and demonstrates excellent communication skills with all members of the interdisciplinary team in order to serve as a lateral integrator of care. Collaborates with Clinical Nurse Leaders and Clinical Nurse Specialists as appropriate to seek guidance in the assessment and management of complex patients. Serves as a change agent to translate and integrate evidence into practice; to design and evaluate care and to improve patient outcomes. Maintains 24 hour accountability for care provided by self and others to whom nursing care is delegated. Seeks mentorship from EHS CNLs for ongoing role development and refinement of skills to manage increasingly complex patients.

KEY RESPONSIBILITIES

Clinician: Designs, coordinates, integrates and evaluates care provided to patients in caseload. Outcomes Manager: Synthesizes data, information and knowledge to evaluate and achieve optimal patient outcomes. Collaborates with Clinical Support Analyst to maintains population/unit level metrics and dashboards; consults with Clinical Nurse Leaders, Clinical Nurse Specialists and others as appropriate in the use of metrics to identify areas of opportunity. Leads or co-leads efforts to improve processes and patient outcomes. Advocate: Ensures that patients and families are well informed and included in care planning. Educator: Provides or oversees the provision of education to the patient and family regarding diagnosis, self care and health maintenance. Collaborates with unit leadership and educators to identify learning opportunities and provide education to clinical staff. Information Manager: Utilizes Epic and other information systems and technology to improve health care outcomes. Consults with CNLs, CNSs and others in the utilization of evidence based practices and the latest research to provide current best practice information to care providers on the unit. Ensures effective communication and flow of information to all appropriate care providers by obtaining appropriate comprehensive patient story and transmitting that effectively to care providers. Unit Based Analyst/Risk Anticipator: Leads and/or participates in systems review to quality of patient care delivery and at the individual level to critically evaluate and anticipate risks to patient safety with the aim or preventing medical error.

EDUCATION/EXPERIENCE/LICENSURE

Education: Bachelor of Science in Nursing required.

Experience: Minimum of three years of experience as a registered nurse in an acute care setting required, two years must be within the applicable area of specialty. Evidence of horizontal leadership experience required.

Certification/Licensure: Current registration in the State of New Hampshire as a Registered Nurse required. Specialty certification relevant to practice area required.