About LDI   Mission Statement   Founded by pharmacists, guided by pharmacists; we are dedicated to increasing access to life saving therapies, expanding personal service while embracing technological efficiencies to make world class integrated pharmacy services available affordably to our plan sponsors and their members.   History LDI Integrated Pharmacy Services is a St. Louis, Missouri-based, independently owned and operated company offering integrated pharmacy services ranging from pharmacy benefit management to a specialty pharmacy. LDI Integrated Pharmacy Services was founded in 1967 and has earned the reputation of an innovator in the pharmaceutical industry. We were one of the first independent companies to offer discounted prescription service, modified unit dose medications for long term care patients, tracking documentation to ensure proper utilization of medication for patient care, and managed care strategies for pharmacy benefits.   ABOUT THE DEPARTMENT

The Account Management Team is LDI's key interface with prospects and clients and is focused on providing consultative support to plan sponsors through benefit design recommendations and clinical expertise.

ABOUT THE POSITION

The Account Manager (AM) is a position that requires focus on an assigned portfolio of clients. The AM is responsible for the overall growth, retention and strategic planning with Senior Management of their assigned accounts. This includes acting as the lead for 'inside sales' and overall management of customer satisfaction/profitability of their assigned accounts. In addition, the AM will be the liaison between sales, operations and the customer. 

 

The ideal candidate will have:  exceptional written and verbal communication skills, the ability to build solid relationships with key decision makers of each client, and strong organizational skills, be a

Self-starter and high-performing individual; proven leadership skills; possess a comprehensive understanding of the PBM environment and broader health care system; ability to work across departments to achieve success; have positive and respected relationships and use knowledge and organizational skills to achieve desired objectives; exhibit ability to manage client expectations based on capabilities.  Identify upsell/growth opportunities with the client; manages profit/loss of assigned accounts; takes accountability for individual and team objectives.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Functions: Maintain overall accountability for client satisfaction, retention and growth. Use strong industry knowledge to add value to the clients operation and look for up sell opportunities Maintain an ongoing knowledge of clients business; as well as their contract with PBM. Provide leadership for new client projects/implementations. Provide regular communication to senior management on client concerns and feedback. Communicate with clients via face-to-face meetings, conference calls and written correspondence Interfaces with internal departments. Assist marketing in the development of sales strategies; product/service information. Document all client-related activities using Customer First and/or SalesForce.com Maintain client business plan; including Profit/Loss management Monitor performance guarantees/Service Level Agreements Negotiate contract renewals; ideally without bid process.  Conduct periodic reviews with client and recommend new products/services as appropriate Participate in best and final sales support as appropriate.
Travel to client sites may be required.

Other duties as assigned.

 

Qualifications:

Knowledge, Skills and Abilities: Exhibit proficiency in executing software programs and utilities specific to our applications, Ability to read, analyze and interpret procedures, general business periodicals and professional journals.

Qualified, interested candidates should submit resume and salary requirements to careers@ldirx.com