Description

Troubleshoot, diagnose and resolve issues with PC and laptop configurations, network connectivity, printers, and peripherals.

Position is client facing. Successful candidates are expected to have proven track record of providing a high-level of customer satisfaction and ability to meet service level agreements.

Experience with Remedy Help Desk Ticketing System is a plus.

MCP and/or A+ certification is preferred.

Platforms/Software: Dell, Windows 2000/XP, MS Office Suite.

Intermediate to Advanced positions. Your placement will be based on your training and previous performance.

Requirements

Successful candidates will have strong PC & Network troubleshooting skills and be able to resolve basic to advanced hardware, software, and connectivity problems quickly. Must have strong customer relations skills.

Must Pass a Background Check.

Must possess, or be able to qualify for, a government security clearance. We currently have needs for candidates with clearances at the Secret and Top Secret Level.

Employment at World IT Solutions is "at will" and terminable "at will" by the Company or employee with or without cause. Any oral or written statements or promises to the contrary are not binding upon World IT Solutions.

Equal Opportunity is World IT Solutions’ policy. It is our policy to select the best-qualified person for each position in the organization.