Job Location:

Holloman AFB, NM 88330

Job Description:

·         Under close supervision performs first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, enterprise applications, system, and network status.

·         May answer simple technical or functional questions and perform minor troubleshooting regarding use and identification of personal computer hardware and software related to network communications.

·         Uses established detailed guidelines and assists higher level technicians with on-site installations.

·         Provides support to users in helping them navigate/use software applications and troubleshoot/resolve problems.

·         If unable to handle requests, collects and documents necessary information for the appropriate specialist, higher level personnel or tiered support.

·         Follows detailed administrative procedures and processes support requests accurately and in a timely manner.

·         Acquires and maintains knowledge of existing MHS clinical systems and new systems in order to provide accurate assistance.

·         Attends training sessions as required (DoD, Service, MTF, and/or Corporate).

·         Participates in special projects/data calls as required, under close supervision, that enhance the quality or efficiency of the Support service.

Education:

High school education or equivalent; there is no experience substitution for a High School Diploma. However, a G.E.D., other degree equivalency program, or a technical trade school certificate is acceptable.  
 

Desired Skills:

·         Experience working in military healthcare environment.

·         Good organizational skills.

·         Effective communication skills (oral & written).

·         General understanding of how computers connect to networks / servers.

·         Knowledge of basic computer concepts, and the Internet.  

·         Knowledge of Windows XP, Microsoft Office, and Outlook—able perform basic tasks with these applications such as word processing, sending email, etc.  

·         Working knowledge of basic hardware such as printers and scanners, media storage.

Desired Past Training:

Virtual Classroom Training:  

·         CHCS Applications.

·         AHLTA System Administration.

 
Technical IA Training:

·         A+ Certification.

MTF Specific Training:

·         HIPPA / Privacy Act Training.

Additional Information:

·         The Candidate will need to obtain an ADP 2 clearance (This is just one level below a Secret Security Clearance)

o    The candidate will need to undergo a background investigation, drug testing, and fingerprinting as part of the process.

o    The background will include a criminal investigation.