Buchanan Associates is a professional consulting and outsourcing services firm offering end-to-end technology solutions for clients across all vertical markets. The company was founded in 1988 and has grown from its humble beginnings into a respected leader in the IT services segment. Buchanan Associates' success has been recognized and rewarded by organizations such as Inc. Magazine, Current Technology, Dallas 100, Dallas Business Journal.

POS Help Desk - Immediate - Contract

Position Description:

The POS (Point-of-Sale) Help Desk Agent provides 24x7 hardware, software, and some network support for its customers, which includes troubleshooting and resolving or escalating issues regarding a variety of POS equipment. Agents will support and maintain several styles of POS from small "convenience store" or "gas stations" environments to large "grocery and department store" environments. The shifts to cover would be late and overnight shifts with weekends required. Experience with Unix and Linux would be a big plus.

Responsibilities:
• Respond to telephone calls for technical support in a timely manner and have the ability to explain technical situations to non-technical individuals.
• Clearly document the incidents/issues, and troubleshooting steps taken into an incident management system.
• Identify, research, and resolve technical issues and escalate issues to other support teams when necessary.
• Work in a fast-paced environment, able to adapt to frequent change and be able to work a flexible schedule
• Work with diverse groups and individuals to meet goals/SLAs, establish priorities, and solve complex issues
Required Skills:
• Solid understanding of basic hardware troubleshooting, software troubleshooting, and network components and concepts.
• Ability to provide support to end users on a variety of hardware and software topics relating to Point-of-Sale equipment.
• Mature, self-motivated, and professional with excellent written and verbal communication skills
• Strong problem solving/analytical abilities
• Strong commitment to quality customer service
• Ability to work independently as well as willing to follow direction and best practices
• Regularly demonstrates initiative in supporting the customer outside of expected job assignments
• Attention to detail and ability to multi-task
• Candidates must also be able to work any shift, holidays, and weekends

MANDATORY:
All candidates must be US Citizens to apply.
Selected candidates must pass National Agency Check to obtain Security Clearance.