Job Summary
- Company
- Prime Therapeutics
- Location
- IRVING, TX 75063
- Industries
- Biotechnology/Pharmaceuticals
- Healthcare Services
- Other/Not Classified
- Job Type
- Full Time
- Employee
- Career Level
- Entry Level
- Job Reference Code
- AA11360
PRC Pharmacy Technician - 2nd Shift
About the Job
Prime Therapeutics LLC (Prime) is an innovative and emerging leader in the pharmacy benefit management (PBM) industry. Our mission is to provide the highest quality care and service for our members and empower clients to make informed decisions in health care management. Our strategy is to integrate pharmacy and health management for clinical, financial and ultimately member gain. We proudly serve over 14.6 million members across the United States.
If you are looking to make a difference in the lives of others, along with opportunities to develop and advance your career, come join our rapidly growing and dynamic company. We are headquartered in Eagan, Minnesota with major locations in Nebraska, New Mexico and Texas.
Job Summary:
This position has the responsibility of providing assistance to the Member, Contact Center Agents and Pharmacy Services Associates for medication and prescription specific questions under the direct supervision of a Pharmacist. Assist Pharmacists to provide patient counseling and compliance to OBRA 90 mandates. Communicates with Pharmacists, Pharmacy Management, Client Advocates, Prescribers, Patients and client representatives concerning clarification or resolution of client and or patient issues. Support the growth of PRC patient outreach programs.
Responsibilities:
•Processes telephone calls to and from members and prescribers in accordance with published departmental standards.
•Communicate via telephone effectively with members and prescribers in a polite, professional, and accurate manner.
•Assist in calls regarding non-clinical information which may include prescription quantities, refills, substitution indicators, and prescriber information.
•Assist Pharmacists to provide OBRA Counseling.
•Create counseling or corrective action records or communication to the appropriate co-workers or management.
•Communicate and document Alleged External Errors and PHI disclosures in the computer system and to the appropriate persons. Must handle in a professional and confidential basis.
•Follow proper procedures for accurate, timely, and detailed documentation of all communication with members, pharmacists and prescribers.
•Complete knowledge of pharmacy computer system and prescription workflow.
•Meet and or exceed departmental employee performance standards.
•Other duties as assigned by the management team.
Basic Qualifications:
•High school diploma or equivalent
•Current CPhT licensed in the state of Texas
•Strong knowledge of PC and MS programs required
Preferred Qualifications:
•1 – 2 years experience in Customer Service and/or Mail Pharmacy processes, preferred
•Excellent communication skills both verbal and written
•Excellent problem solving skills and the ability to work collaboratively with others
•Ability to work in a fast paced customer service environment with proven ability to coordinate multiple tasks
•Solid focus on customer service, quality and accuracy
•Strong professional ethics and standards
•Ability to work a Flexible Schedule
WHY WORK FOR PRIME?
At Prime Therapeutics, we attract the brightest people — those who want to be involved, empowered and rewarded for their achievements. We value people who are ambitious, adaptable to change and dedicated to excellence. We look for candidates who embrace creativity, challenges and collaboration.
Our work facilities are modern, clean and provide our employees with the most up-to-date technology. We have a high-energy, fast-paced culture where we value new ideas, build teamwork, drive results and celebrate our accomplishments.
Prime offers a competitive salary with bonus incentives. In addition, Prime provides an excellent benefit package including: medical, dental, vision, company paid life insurance, company paid disability insurance, generous Paid Time Off, 401(k) with a two component match, tuition reimbursement and more.
We are proud to be an EOE/AA employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
CPhT,High School Diploma
If you are looking to make a difference in the lives of others, along with opportunities to develop and advance your career, come join our rapidly growing and dynamic company. We are headquartered in Eagan, Minnesota with major locations in Nebraska, New Mexico and Texas.
Job Summary:
This position has the responsibility of providing assistance to the Member, Contact Center Agents and Pharmacy Services Associates for medication and prescription specific questions under the direct supervision of a Pharmacist. Assist Pharmacists to provide patient counseling and compliance to OBRA 90 mandates. Communicates with Pharmacists, Pharmacy Management, Client Advocates, Prescribers, Patients and client representatives concerning clarification or resolution of client and or patient issues. Support the growth of PRC patient outreach programs.
Responsibilities:
•Processes telephone calls to and from members and prescribers in accordance with published departmental standards.
•Communicate via telephone effectively with members and prescribers in a polite, professional, and accurate manner.
•Assist in calls regarding non-clinical information which may include prescription quantities, refills, substitution indicators, and prescriber information.
•Assist Pharmacists to provide OBRA Counseling.
•Create counseling or corrective action records or communication to the appropriate co-workers or management.
•Communicate and document Alleged External Errors and PHI disclosures in the computer system and to the appropriate persons. Must handle in a professional and confidential basis.
•Follow proper procedures for accurate, timely, and detailed documentation of all communication with members, pharmacists and prescribers.
•Complete knowledge of pharmacy computer system and prescription workflow.
•Meet and or exceed departmental employee performance standards.
•Other duties as assigned by the management team.
Basic Qualifications:
•High school diploma or equivalent
•Current CPhT licensed in the state of Texas
•Strong knowledge of PC and MS programs required
Preferred Qualifications:
•1 – 2 years experience in Customer Service and/or Mail Pharmacy processes, preferred
•Excellent communication skills both verbal and written
•Excellent problem solving skills and the ability to work collaboratively with others
•Ability to work in a fast paced customer service environment with proven ability to coordinate multiple tasks
•Solid focus on customer service, quality and accuracy
•Strong professional ethics and standards
•Ability to work a Flexible Schedule
WHY WORK FOR PRIME?
At Prime Therapeutics, we attract the brightest people — those who want to be involved, empowered and rewarded for their achievements. We value people who are ambitious, adaptable to change and dedicated to excellence. We look for candidates who embrace creativity, challenges and collaboration.
Our work facilities are modern, clean and provide our employees with the most up-to-date technology. We have a high-energy, fast-paced culture where we value new ideas, build teamwork, drive results and celebrate our accomplishments.
Prime offers a competitive salary with bonus incentives. In addition, Prime provides an excellent benefit package including: medical, dental, vision, company paid life insurance, company paid disability insurance, generous Paid Time Off, 401(k) with a two component match, tuition reimbursement and more.
We are proud to be an EOE/AA employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
CPhT,High School Diploma
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Prime Therapeutics
