Key Responsibilities:
ü Directs the day-to-day workflow in the center by overseeing, prioritizing and delegating to center staff in order to meet deadlines and service levels.
ü Continually seeks ways to maximize service revenue in the center.
ü Serves as the first line of escalation and resolution of client concerns in conjunction with the Area Manager/Area Director, as needed.
ü Key focus on client retention, through providing the “wow” factor to our clients by taking pride in continually keeping the center “show ready” by ensuring the business lounge/cafe, conference rooms and other common areas are spotless and prepared for our next guests at all times through personal efforts and effective utilization of the center team.
ü Serve as a resource in assisting clients within the center; whether performing complex administrative tasks and projects, showing a client to a meeting room, preparing their new office for move-in, trouble shooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage or assisting with copies/administrative tasks.
ü Conducts the move in questionnaire (MIQ) and new client orientations while seeking to build relationships with the clients in an effort to build awareness and usage of administrative support/services.
ü Serve as a daily contact for clients seeking information, assistance or recommendations through consistently walking the center and networking with the clients in order to build strong relationships and generate referrals; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner.
ü Demonstrate a true passion for customer service by proactively seeking ways to surprise and delight our clients and guests, always going above and beyond.
ü Provide the image and service representative of a million dollar business center through smiling, professionally greeting clients, communicating clearly and effectively, taking pride in the center appearance and enjoying a professional business environment.
ü Serves as a backup for all center positions.
Key Position Requirement
ü At least 3 years of prior work experience in a business to business customer service industry or 2 years of experience with Regus with previous face-to-face client interaction.
ü Solid organizational skills, including the ability to prioritize and multi-task
ü Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
ü Ability to communicate effectively and professionally
ü Strong people management skills
ü Strong Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations
ü Ability to operate basic office equipment
ü High School Diploma or equivalent
