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Technical Support Engineer
Tech Support Engineers are bright, energetic, self-described techies who provide IT support to internal Cvent end-users, as well as work on systems administration and infrastructure maintenance tasks for our cloud-based solutions. In this role you'll have the opportunity to learn about and work with sophisticated platforms such as VoIP, Windows Active Directory, and enterprise SANs. This is your opportunity to work hands-on in a fast paced environment with modern systems. The position comes with opportunity for significant professional growth and career advancement within Cvent!
•Provide technical support on standard software applications, hardware and network issues
•Diagnose and resolve errors and problems in a timely manner
•Routine systems administration
•Author and maintain IS documentation
•Assist technology team with IS initiatives
•Bachelors degree required Desired majors include Information Systems, Computer Science, Computer Engineering, Management Information Systems, etc.
•Candidates must demonstrate a comfort level working with mainstream PC hardware and software
•Interest in, and a basic understanding of, common IS technologies -- such as networking, DNS, anti-virus, anti-spam, SMTP, asset management, telephony and VPNs
•Candidates with programming/scripting interest and experience are preferred
•Excellent problem solving and analytical skills, and outstanding oral and written communication skills
•This role is expected to work occasional evenings, weekends, and holidays on a rotational and on-call basis to support our 24x7 high availability systems and infrastructure
•Self-motivation and the ability to work under minimal supervision are a must
Cvent, Inc. (www.cvent.com) is the world's leading provider of cloud-based software for meetings and event management. Our platform of products includes software to manage and facilitate online event registration, meeting site selection, event management, e-mail marketing and web surveys. We also develop mobile apps for both corporate and consumer events. Founded in 1999, we currently have 1,300 talented and dedicated employees and are headquartered just outside of Washington, D.C., in McLean, Virginia, with additional U.S. offices in Portland, Oregon; Austin, Texas, and Los Angeles, California. Internationally we have offices in New Delhi, India, and London, England. Cvent has received a number of awards and honors recognizing our strong company culture, innovative products, stellar customer service and support, visionary leadership and investment in our employees. We currently have job openings across all departments and locations and are looking to add valuable team members to further strengthen the company's DNA.