Position Objective:

Primary customer contact on issues related to Corporate Refunds. Responsible for maintaining database files for refund, apprehensions and confidential data.

Primary Responsibilities

Support corporate refund process

• Provides professional customer contact regarding Corporate Refund Requests and maintains detailed notes within the Corporate Refund system.


• Prepares and sends out letters to customers involving KMRC resolutions to Corporate Refunds.


• Verifies Corporate Refund checks exceeding the positive pay threshold.


• Researches all daily-generated Corporate Refunds using all systems available.


• Provides District Loss Prevention Managers and Loss Prevention Supervisors information regarding Corporate Refunds.


• Make decisions that affect customer service regarding payment/rejection of Corporate Refunds.

Support daily operations

• Assists in maintaining the On-Line Case Management System.


• Maintains strict confidentiality of all files, conversations, and any department-related information.


• Assists store Loss Prevention with ongoing investigations.


• Collects Civil Demand/Restitution payments from apprehensions within the Case Management system.

Required Qualifications:

•  High School diploma or equivalent

Preferred Qualifications:

• Minimum of two years related business/office experience preferred.


• Bi-Lingual


• Assertive and persuasive.


• Working knowledge of Microsoft Officesoftware applications.