In recent years, Ingersoll Rand has transformed itself into a multi-brand commercial products manufacturer serving customers in diverse global markets, and away from the capital-intense, heavy-machinery profile of its past.

Today, we are a global diversified industrial firm providing products, services and solutions to enhance the quality and comfort in homes and buildings, transport and protect food and perishables, secure homes and commercial properties, and enhance industrial productivity and efficiency.

Our customers count on the reliability of our family of industrial and commercial brands, such as Club Car golf cars, Hussmann stationary refrigeration equipment, Ingersoll Rand industrial equipment, Schlage locks, Thermo King transport temperature-control equipment and Trane air conditioning systems and services. Through these brands we enable companies and their customers to create progress.

Parts Center - Inside Sales (Fredericksburg)

Ingersoll Rand is a $17 billion company whose people and businesses around the world create progress for our customers in the global climate control, air conditioning and heating, industrial and security markets. These markets continue to expand as they address growing needs in developed and developing economies alike. Our products, systems and solutions increase the efficiency and productivity of industrial, commercial operations, homes, and improve the security, safety, health and comfort of people around the world. We have opportunities for career growth through our diverse businesses, which manufacture many well-recognized brands including Club Car, Hussmann, Ingersoll Rand, Schlage, Thermo King and Trane. In every line of business - Ingersoll Rand enables companies and their customers to inspire progress. For more information about Ingersoll Rand visit www.ingersollrand.com .

The Air Conditioning Systems and Services business of Ingersoll Rand provides heating, ventilation and air conditioning systems that enhance the quality and comfort of the air in homes and buildings around the world. Its offerings, under the Trane and American Standard Heating & Air Conditioning brands, include energy efficient systems, service and parts support and advanced building controls.

SUMMARY
Responsible for processing customer orders and responding to customer's inquiries, questions or complaints regarding the Parts Department services and seeks remedies to ensure customer satisfaction and retention. Also responsible for vendor sales, inventory, purchasing, pricing, and warranty administration.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

* Conducts sales of HVAC parts, equipment, and supplies over the phone and over the counter.
* Orders required parts.
* Provides technical support to customers.
* Answers customer calls and identifies parts.
* Actively makes customers aware of product promotions.
* May load and unload shipment of parts, supplies, and equipment.
* Responsible for warranty administration on all parts.
* Records changes in inventory status by completing paperwork and updating data base as necessary.
* May delivers parts orders to customer locations or job sites.
* Possesses knowledge of the Trane product line to be able to demonstrate and discuss with customers.
* Informs customers of standard procedures or resolution of problem.
* Follows up, either verbally or in writing, to ensure customer satisfaction.
* Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies.
* Flexibility to work overtime/weekends, as required.

Percentage of Travel:
Min. Yrs. Experience:3
Education Standard:
Education Type:

EDUCATION and/or EXPERIENCE
One-year certificate from college or technical school in HVAC; and three to five years of inside sales or related experience; or equivalent combination of education and sales experience.

If you share our passion for inspiring progress-for bringing about bold shifts in how people, economies and societies operate-then you belong with Ingersoll Rand. Ingersoll Rand is committed to a diverse workforce and is an Equal Opportunity Employer.